Bistro Assistant Manager

This job contributes to Starbucks success by assisting the store manager in executing store operations. This job assists and supervises a team of store partners to create and maintain the Starbucks Experience for our customers and partners. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.

Essential Duties and Responsibilities include the following:

• Communicates clearly, concisely and accurately in order to ensure effective store operations.
• Filters communication to the shift team as directed by the store manager.
• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Demonstrates integrity, honesty, and knowledge that promote the culture, values and mission of Starbucks.
• Maintains and models a calm demeanor during periods of high volume or unusual events; continues to keep store operating to standard and sets a positive example for the shift team.
• Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
• Engages in conversation with customers to understand customer needs and the needs of the community in which the store is located.
• Maintains regular and consistent attendance and punctuality.
• Models a customer comes first attitude, delivers legendary customer service, and supervises partners to ensure they are delivering legendary customer service.
• Reviews store environment and key business indicators to identify problems, concerns and opportunities for improvement in order to provide coaching and direction to the shift team to achieve operational goals. Communicates ideas to the store manager for broader areas of improvement.
• Assist store manager with inventory, ordering, and scheduling.
• Supports store manager in implementing company programs by working directly with shift team to execute action plans that meet operational and organization objectives.
• Supports store operations by recognizing and reinforcing individual and team accomplishments through existing organizational tools and makes recommendations to store manager on new, creative, and impactful methods of recognition.

Requirements:

• Ability to act with a customer comes first attitude and deliver customer service that meets or exceeds customer expectations
• Ability to use discretion in providing direction to others
• Effective oral communication skills
• Knowledge of the retail environment
• Strong interpersonal skills
• Strong problem-solving skills
• Team-building skills
• Ability to work in a fast-paced and changing environment
• Ability to deliver excellent customer service
• Open availability to include weekends/holidays
• 21 years old

Benefits for full-time Associates:

• Health / dental / vision / life
• 401k plan with 3% match after one year of employment
• Company-wide discounts on hotel rooms and restaurants

We offer daily pay to all Associates through ZayZoon!!!

An equal-opportunity employer