Front Desk Customer Service Representative

911 Driving School of Graham & Puyallup is currently hiring Front Desk Customer Service Specialists for our Graham and Puyallup office locations. We are looking for friendly, motivated, and professional individuals who enjoy helping others and want to play a role in making our roads safer.

Our office team works with students and families from many different backgrounds and cultures, so we value individuals who are welcoming, organized, adaptable, and comfortable working in a fast-paced environment.

This position is ideal for someone who learns quickly, communicates professionally, and takes pride in providing outstanding customer service both in person and through written communication.

Schedule

20–30 hours per week. Candidates must be willing to work some Saturdays.

Key Responsibilities

Duties include, but are not limited to:

• Answering incoming phone calls and assisting customers
• Greeting students and parents at the front desk
• Registering students for driving classes and lessons
• Scheduling driving appointments and managing instructor calendars
• Responding to customer questions via phone and professional email correspondence
• Data entry and maintaining accurate student records
• Administering written tests
• Managing office schedules and supporting daily operations
• Database and record management
• Assisting with general office communication and organization

Qualifications

We are looking for someone who is:

• Friendly, enthusiastic, and committed to excellent customer service
• Professional in both verbal and written communication
• Comfortable composing clear, grammatically correct, and professional emails
• A quick learner who can adapt to new systems, procedures, and policies
• Highly organized and detail-oriented
• Able to multi-task and stay focused in a fast-paced environment
• Motivated, dependable, and able to work independently when needed
• Comfortable working with the public in a busy office setting
• Punctual, reliable, and self-motivated

Required Skills

• Strong communication and customer service skills
• Strong written communication skills including proper grammar, spelling, and sentence structure
• Basic computer proficiency (Microsoft Office Suite, Outlook, data entry)
• Ability to manage multiple tasks and prioritize effectively
• Ability to learn new software systems and office procedures quickly
• Professional phone etiquette and interpersonal skills

Requirements

Applicants must:

• Pass a comprehensive background check
• Have a clean driving record
• Have a high school diploma or equivalent
• Be willing to work Saturdays as needed

Preferred Qualifications (Not Required)

• Previous customer service or office experience
• Experience working in a fast-paced office environment
• Multi-lingual candidates are encouraged to apply

Screening Questions

Please be prepared to answer the following during the application process:

• Have you had more than one moving violation within the preceding 12 months or more than two moving violations within the preceding 24 months?
• Have you had any traffic violations or suspensions within the preceding 12 months?
• Have you had a driver’s license suspension, cancellation, revocation, or denial within the preceding 3 years?
• Have you been convicted of any crime?
• Do you have a high school diploma or equivalent?
• Are you willing to work Saturdays?
• Are you comfortable communicating professionally through email and written correspondence?
• Describe a time you had to quickly learn a new computer system, process, or job responsibility.

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• Employee discount

Work Location: In person

Salary : $19 - $23