Customer Experience Manager

Benefits:401(k)401(k) matchingCompetitive salaryDental insuranceEmployee discountsFree uniformsHealth insuranceTraining & developmentVision insuranceCompany partiesFree food & snacksWere hiring for a full-time Customer Experience Manager!A Little About UsWaterworks Aquatics is a premier swim school with 38 locations across California and Denver. We teach children ages 3 months through adult how to swim. Our mission is to educate and motivate individuals to be safer and learn proper swimming techniques. Summary of Position:As a Customer Experience Manager, you will oversee office operations, ensuring efficient and high-quality customer service. Youll ensure Waterworks aligns with its customer service vision by providing accurate information, fostering engagement, creating a memorable customer experience, and maintaining a productive office environment. You will also be responsible for driving the overall growth and success of your center.Primary Responsibilities:Provides constant feedback and development to Customer Experience Experts, Senior Customer Experience Experts, and Shift Leads.Ensures teams have clear responsibilities, specific duties, and projects assigned daily.Oversees proper execution of growth and retention tactics by team members.Ensures office flow/operations are in line with Waterworks standards at all timesKeeps team members on task with the primary objective of helping families in person and on the phone.Manages current staffing levels to ensure the office is optimally staffed at all times and suggests areas where we can cut hours to keep expenses down when possible.Helps boost morale around the workplace and acts as a positive role model for others.Ensures team members complete continual training assignments on time and with a 100% pass rate.Oversees the onboarding process of new office team members and ensures training program is properly being executed with each trainee.Ensures weekly company meeting messages/objectives are effectively communicated to the team and are being executed each week.General Qualifications:Minimum of a high school diploma3-5 years experience in direct team management (required) 3-5 years experience in customer service (required)Certified in CPR (Adult, Child, Infant), AED, and First AidMust be able to work full time hours and one weekend dayMust be goal driven and showcase ability to meet deadlinesMust be a creative problem-solver and solutions orientedMust demonstrate impeccable follow throughMust be able to communicate effectively with team members and familiesMust maintain a calm demeanor during periods of high volume or unusual events to keep the facility operating efficiently while still setting a positive exampleMust demonstrate a professional and confident demeanor with team members and familiesMust be able to lead by example and create a positive and fun working environmentJoin Our Team! Heres Why:We offer competitive compensation and offer a bonus program because we like to reward hard work.Stable hours. Get the hours you need. Best of all, get those hours while working in a fun and positive workplace.Additional benefits. We offer medical, dental, vision, disability, life insurance, and 401K. We provide company sponsored events, incentive programs, team building events, appreciation days, and more.

Salary : $75,000 - $80,000