Showroom Customer Care Representative

Company Overview:

Plimpton & Hills Showroom provides homeowners, contractors, designers, and builders with a premier shopping experience for kitchen and bath products, fixtures, and accessories from leading manufacturers. Through expert product knowledge, personalized service, and a curated selection of quality products, our team helps customers bring their projects to life.

As part of Plimpton & Hills Corporation, our showroom professionals play a vital role in supporting both retail and trade customers by delivering exceptional service, building strong customer relationships, and helping customers confidently navigate product selections, ordering, and project needs.

Position Purpose:

The Showroom Customer Care Representative serves as a primary point of contact for showroom customers, providing exceptional service and support through phone, email, and in-person interactions. This role is responsible for coordinating customer communications, scheduling appointments, supporting order management activities, and ensuring a seamless customer experience from initial inquiry through delivery.

Essential Functions: 

• Promptly and professionally answer incoming showroom calls and direct inquiries to the appropriate team member as needed.
• Communicate effectively and professionally with customers via phone and email.
• Schedule and coordinate customer showroom appointments.
• Provide customers with accurate order status updates and follow up as necessary.
• Perform inventory and stock availability checks.
• Coordinate product releases and schedule customer deliveries.
• Provide accurate directions and location information for all showroom locations.
• Identify customer needs by asking appropriate questions and responding with helpful solutions.
• Deliver exceptional customer service and maintain a customer-focused approach in all interactions.
• Promote and encourage customer use of the Waterware website and online resources.
• Process customer payments, including credit card transactions, and perform basic pricing calculations accurately.
• Transfer calls efficiently and accurately to the appropriate department or individual.
• Participate in product knowledge, customer service, and company training programs as assigned.
• Support showroom operations by maintaining a professional appearance and adhering to showroom dress code standards.
• Maintain regular and reliable attendance, including required Saturday hours.
• Perform additional duties and responsibilities as assigned.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Experience, Education & Skills:

• Two years customer service experience preferred 
• Ability to communicate clearly and effectively; verbally and written
• High School diploma or GED required

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.