Kids Kamp Supervisor

Position Overview

The Kids Kamp Supervisor oversees the daily operations of the Kids Kamp program, a full-day ski school experience for beginner to lower-intermediate children ages 4–12. This role is responsible for staff leadership, program execution, guest experience, and on-snow support to ensure a safe, fun, and high-quality learning environment.

Core Responsibilities

Program Operations

• Oversee all daily operations of the Kids Kamp program, including check-in, group organization, lesson flow, and dismissal
• Coordinate lesson assignments and group placements based on age, ability, and staffing
• Create weekly staff schedules and manage labor based on demand & budget
• Coordinate with the front desk and welcome center on cancellations, online lesson sales, and day of lesson sales
• Ensure smooth day-to-day execution across all program areas

Staff Leadership & Development

• Hire, train, supervise, and evaluate Kids Kamp instructors
• Delegate daily work assignments appropriately & effectively
• Provide on-snow coaching based on guest feedback and observed performance
• Partner with the Technical Director to support training initiatives
• Assist with pre-season and in-season staff training
• Foster a positive, team-oriented work environment

Guest Experience

• Positively interact with parents and children throughout the day
• Serve as a point of contact for guest questions, concerns, and issue resolution
• Ensure children are placed appropriately and having a positive experience
• Handle guest concerns professionally and in a timely manner

Safety & Program Quality

• Enforce all Snowsports School and Waterville Valley policies and procedures
• Maintain a safe environment for children in all settings (on-snow and indoor)
• Monitor instructor performance, group control, and attentiveness
• Respond to and manage incidents as they arise
• Conduct weekly safety meetings with staff

On-Snow Support

• Provide real-time support and coaching to instructors during the day
• Step into lessons when needed (coverage, high-demand, or guest issues)
• Maintain visibility across the program to ensure quality and consistency

Administrative & Operational Support

• Manage and respond to email, phone messages, and shared communication channels
• Complete weekly payroll and scheduling accurately and timely
• Assist other Snowsports departments and resort operations as needed (including rentals)
• Help maintain cleanliness and organization of facilities; direct staff to do the same
• Perform additional duties as assigned by management
• Collaborate with co-supervisors to ensure all programs are staffed appropriately
• Consistently manage lesson inventory to ensure staffing levels are appropriate

Decision Authority

• Assign and adjust instructor/group placements throughout the day
• Control staffing levels and weekly schedules
• Address and resolve guest concerns in real time
• Make operational decisions to maintain safe ratios and program quality

Key Qualities for Success

• Strong organizational and leadership skills
• Ability to keep composure under pressure and manage dynamic situations effectively
• Clear and effective communication with staff and guests
• Positive, approachable, and team-oriented leadership style
• Strong problem-solving and decision-making ability

Requirements

• PSIA/AASI Level I Certification and Children’s Specialist 1 (CS1) preferred
• Minimum 2 seasons of instructing experience
• Prior experience working with children ages 4–12
• Strong intermediate to advanced skiing ability
• Commitment to full winter season (November through early April)
• Availability for full-time schedule (40 hours/week), including holidays

Physical Requirements:

• Ability to work in variable outdoor conditions (snow, cold, wind, rain)
• Ability to stand, kneel, bend, lift, and ski for extended periods
• Ability to lift 25–50 lbs