What are the responsibilities and job description for the Member Service Staff - Facility Opener position at Watertown YMCA?
WATERTOWN FAMILY YMCA
Job Title: Member Services Team Member - Facility Opener
FLSA Status: Hourly
Status: Part Time
Reports to: Member Service Supervisor
POSITION SUMMARY:
This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. The position serves as part of a team that includes welcome center duties, cleaning, and responsibility for maintaining control and oversight of the facility.. The position is part of a team that will be a primary responder for both staff, members, and participants while the facility is in operation. The position will help supervise all Y activities within the branch with the goal of maintaining member engagement and safety for all.
PRIMARY FUNCTIONS:
1. Work as a team member staffing the welcome center, building supervision, and keeping up with the cleanliness of the building.
2. Provide excellent service to members, guests, and program participants in the Y.
3. Open the facility for the day, opening duties includes, turning on lights and electronics, maintaining the upkeep up the facility.
4. When in Welcome Center area, greet members, staff and volunteers when entering the building and wish them well when exiting the building
5. Communicate YMCA goals, program offerings and events to members, participants and potential members. Promote the YMCA mission and cause in all interactions.
6. Direct incoming phone calls
7. Provide membership and program information and enroll new members and participants
8. Monitor staff and services to make certain the facility is running safely and efficiently.
9. Handle and resolve membership concerns and inform Branch Director of unusual situations or unresolved issues.
10. Learn and execute the procedures to open or close the facility and emergency procedures
11. Remain aware of the facility schedule, handle changes to the schedule as needed.
12. Ensure building cleanliness, respond and report incidents or accidents, and document any work orders to the Branch Director.
13. Respond and effectively react to emergencies that arise. Serve as part of the team to respond to all security and fire alarms, as well as all operational incidents.
14. Report and document safety, security or emergency items to the Branch Director or authorities, as necessary.
15. Know the work schedule and report to work on time. Complete timesheet on a daily basis.
16. Complete end of shift reports for Branch Director
17. Perform other duties as assigned
QUALIFICATIONS:
1. Excellent interpersonal and problem-solving skills.
2. Ability to work independently, position will operate in the facility alone for a time.
3. Excellent organization and the ability to multitask.
4. CPR, First Aid and AED certifications required within 30 days of employment.
5. Familiarity with computer applications required.
6. Familiarity with the facility being overseen (after training).
7. Ability to respond to safety and emergency situations.
WORK ENVIRONMENT & PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
- Able to wear protective equipment appropriate for their job or work area.
- Able to perform medium cleaning duties on a multilevel facility including moping and sprayer use.
- Occasional movement of up to 30 pounds.
- Move about the full facility often (up to once every 30-60 minutes) to detect potential issues.
- Specific vision abilities required by this job include identifying and recognizing potential safety issues and ability to work on the computer program.
- The noise level in the work environment is usually moderate.
- Able to identify and respond rapidly to emergency situations and perform emergency first aid, abdominal thrusts, CPR and utilization of an AED machine
Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.
The Y: We’re for youth development, healthy living, and social responsibility.
Job Type: Part-time
Pay: $16.25 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
Shift:
- Morning shift
Work Location: In person
Salary : $16 - $17