What are the responsibilities and job description for the Front Desk (part-time) position at Waterton Brand?
Job Summary
As a Waterton Front Desk associate, you will provide efficient service for residents, guests and contractors. You will monitor and maintain a courteous lobby and building environment. Above all, you will have a passion for exceeding resident expectations and providing exceptional customer service.
Your Impact and Job Responsibilities
- Establish and maintain good relations with all residents, prospective residents, and vendors. Communicate in a courteous and professional manner at all times.
- Assist residents with deliveries, emergencies, telephone calls, recommendations, and maintenance requests.
- Ensure safety throughout the building by monitoring security systems and access doors and strictly adhering to key check out policy. Retrieve or replace keys as necessary.
- Provide access for guests, delivery, and service personnel at the request of management and residents. Maintain contractor and visitor log. Obtain identification as required.
- Act as a central point of contact for residents and staff, effectively conveying messages and requests to the appropriate parties.
- Monitor entrances and exits, and all activity in the front lobby and property entrances.
- Maintain a clean and orderly front desk and lobby area.
What You’ll Bring- Desired Skills and Experience
- Availability to work a flexible schedule any day of the week.
- Evenings, weekends and/or holidays may be required.
- Excellent customer service skills
- Strong written and verbal communication skills
- Ability to resolve problems and stay composed in high-pressure situations.
- Must be team oriented.
This is a Union position. Healthcare, retirement and other related benefits are provided through partnership with the Union.
About Waterton
Waterton has grown from very humble beginnings with one phone and two desks to the successful, nationally recognized real estate investment and property management firm it is today. As Waterton has evolved and grown, one thing has remained constant - the drive to achieve results by exceeding expectations. For over 25 years Waterton remains passionate about delivering an incredible Resident Experience, which we believe is made possible by offering an extraordinary experience for our talented associates. We value performance that delivers experiences that exceed expectations, coupled with an unwavering commitment to Investor, Guest, and Resident service excellence. Overall we are a collection of people who strive daily to “find the good and leave it better”.
Waterton welcomes all.
Waterton is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Waterton will consider for employment qualified applicants with arrest and conviction records.