What are the responsibilities and job description for the Universal Banker I position at WaterStone Bank?
JOB REQUIREMENTS: Description Starting salary for Universal Banker
position is \$19.50 an hour and up, depending on experience. Job
Description for Universal Banker position: Under direct supervision of
an Assistant Branch Manager or Community President, this position is
responsible for assisting customers in a dual role (40% Platform/60%
Teller) focused on delivering outstanding service with every customer
interaction. The Universal Banker I will perform teller transactions,
service existing customers, and offer product and service solutions to
existing customers or prospects when appropriate and beneficial. The
Universal Banker I is responsible for completing all training, passing
Banker Certification within 18 months of hire/promotion date and
demonstrate their ability to meet/exceed customer and job expectations
prior to progressing to Universal Banker II. Duties and responsibilities
for Universal Banker position: Efficiently process customer transactions
with a high level of integrity, accuracy and knowledge. Operates in full
compliance with internal policies/procedures, as well as applicable
regulations/laws. Offer bank products to existing customers and/or
prospects using the established sales process while maintaining sales
and procedural proficiency in all services. Accurately open, maintain,
and close deposit accounts and services. Identify, expand and deepen
customer relationships by profiling customers in an effort to recommend
appropriate products and services that meet customer needs. Make
referrals to other appropriate lines of business including Residential
Lending, Business Banking, Commercial Real Estate, WIS and Merchant
Services to meet customer needs. Engage in reactive sales and cross-sell
activities, including service-related activities, making outbound
onboarding and campaign calls and follow-up with customer as appropriate
and on referrals received. Answer customer questions and resolve related
account issues, including phone and in-person. Maintain knowledge of
WSB\'s core processing system, WSB products and services, WSB policies
and procedures, and regulatory requirements governing retail deposit
accounts. Focus on the skills and attributes in order to complete the
Banker Certification process Perform other duties as assigned.
Qualifications for Universal Banker position: Experience Required: 1 - 2
years of sales experience Required: 2-4 years customer service
experience Preferred: 2-4 years of sales and customer service experience
in branch banking Education Required: High School Diploma or general
education degree (GED) Preferred: Associate\'s Degree business or
related field Certifications, Licenses, Registration Required: Banker
Certification within18 months of hire/promotion date Benefits for
Full-Time Position: Outstanding Medical, Dental, and Vision Insurance
401(k) matching Employee Stock\... For full info follow application
link. EOE-Minorities/Females/Vets/Disabled Affirmative Action Employer
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/04FCA4B1A08F4E9E
position is \$19.50 an hour and up, depending on experience. Job
Description for Universal Banker position: Under direct supervision of
an Assistant Branch Manager or Community President, this position is
responsible for assisting customers in a dual role (40% Platform/60%
Teller) focused on delivering outstanding service with every customer
interaction. The Universal Banker I will perform teller transactions,
service existing customers, and offer product and service solutions to
existing customers or prospects when appropriate and beneficial. The
Universal Banker I is responsible for completing all training, passing
Banker Certification within 18 months of hire/promotion date and
demonstrate their ability to meet/exceed customer and job expectations
prior to progressing to Universal Banker II. Duties and responsibilities
for Universal Banker position: Efficiently process customer transactions
with a high level of integrity, accuracy and knowledge. Operates in full
compliance with internal policies/procedures, as well as applicable
regulations/laws. Offer bank products to existing customers and/or
prospects using the established sales process while maintaining sales
and procedural proficiency in all services. Accurately open, maintain,
and close deposit accounts and services. Identify, expand and deepen
customer relationships by profiling customers in an effort to recommend
appropriate products and services that meet customer needs. Make
referrals to other appropriate lines of business including Residential
Lending, Business Banking, Commercial Real Estate, WIS and Merchant
Services to meet customer needs. Engage in reactive sales and cross-sell
activities, including service-related activities, making outbound
onboarding and campaign calls and follow-up with customer as appropriate
and on referrals received. Answer customer questions and resolve related
account issues, including phone and in-person. Maintain knowledge of
WSB\'s core processing system, WSB products and services, WSB policies
and procedures, and regulatory requirements governing retail deposit
accounts. Focus on the skills and attributes in order to complete the
Banker Certification process Perform other duties as assigned.
Qualifications for Universal Banker position: Experience Required: 1 - 2
years of sales experience Required: 2-4 years customer service
experience Preferred: 2-4 years of sales and customer service experience
in branch banking Education Required: High School Diploma or general
education degree (GED) Preferred: Associate\'s Degree business or
related field Certifications, Licenses, Registration Required: Banker
Certification within18 months of hire/promotion date Benefits for
Full-Time Position: Outstanding Medical, Dental, and Vision Insurance
401(k) matching Employee Stock\... For full info follow application
link. EOE-Minorities/Females/Vets/Disabled Affirmative Action Employer
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/04FCA4B1A08F4E9E
Salary : $20