What are the responsibilities and job description for the Full-time Teller position at WaterStone Bank?
Job purpose for the Full-time Teller position:
This position is responsible for accurately processing deposit account and loan transactions while adhering to all policies and procedures. The Teller will support the Retail Banking expectations by maintaining customer relationships, providing superior customer service, and referring bank products and services when beneficial and appropriate.
Duties and responsibilities for the Full-time Teller position:
- Effectively process customer transactions with a high level of integrity, accuracy and knowledge.
- Operate in full compliance with internal policies/procedures, as well as applicable regulations/laws.
- Build and maintain customer relationships by identifying customer needs, promoting current promotional offers and referring customer to Bankers and other lines of business (i.e., Residential Lending, Business Banking, Commercial Real Estate, WIS and Merchant Services) for further assistance with bank products and services.
- Provide an unparalleled customer experience as set forth in WSB’s Mission.
- Maintain knowledge of WSB’s core processing system, WSB products and service, WSB policies and procedures, and regulatory requirements governing retail deposit accounts.
- Answer customer questions and resolve related account issues, including phone and in-person.
- Other duties as assigned.
Qualifications for the Full-time Teller position:
Experience
- Required – 6 months of cash handling and/or customer service experience
- Preferred – 2–4 years cash handling and/or customer service experience
Education
- Required – High School diploma or general education degree (GED)
- Additional education and/or experience: Co-op participation; and previous cash handling and/or retail experience
Benefits for Full-Time Position:
- Outstanding Medical, Dental, and Vision Insurance
- 401(k) matching
- Employee Stock Ownership Plan
- Paid Time off
- Paid Holidays
- Flexible Spending Account
- Pet Insurance
- And so much more!
Waterstone Bank is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
