What are the responsibilities and job description for the Documentation lead position at Watershed?
About Watershed
Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team.
We have offices in San Francisco, New York, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. We hope that you'll be interested in joining us!
The role
We’re looking for a technical writer to own product documentation at Watershed. In this role, you’ll be responsible for our customer-facing knowledge base, owning content development and the internal processes that keep our documentation ecosystem running smoothly. You will work closely with Content Design & Customer Education, as well as subject matter experts from our Product and Customer teams to create documentation, and ensure it’s accurate, accessible, and aligned with our evolving product strategy, content standards, and customer needs.
You will:
Watershed has hub offices in San Francisco, New York, London, and Mexico City and satellite offices in Sydney, Paris, and Berlin. Where we have offices, employees are expected to be in office for 4 days per week. Certain jobs are open to being remote and will be specifically noted on the jobs page and in the job description if so.
What’s the interview process like?
It starts the same for every candidate: getting to know the team members through 1 to 2 conversations about Watershed, your experience, and your interests. Next steps can vary by role, but usual next steps are a skill or experience interview (e.g. a coding interview for an engineer, a portfolio review for a designer, deeper experience call for other roles) which leads to a virtual or in person interview panel. We prioritize transparency and lack of surprise throughout the process.
What if I need accommodations for my interview?
At Watershed, we are dedicated to ensuring an inclusive recruitment process. We provide reasonable accommodations for candidates with disabilities, long-term conditions, mental health needs, religious observances, neurodivergence, or pregnancy-related support requirements. If you need assistance during your process, please contact your recruiter.
Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team.
We have offices in San Francisco, New York, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. We hope that you'll be interested in joining us!
The role
We’re looking for a technical writer to own product documentation at Watershed. In this role, you’ll be responsible for our customer-facing knowledge base, owning content development and the internal processes that keep our documentation ecosystem running smoothly. You will work closely with Content Design & Customer Education, as well as subject matter experts from our Product and Customer teams to create documentation, and ensure it’s accurate, accessible, and aligned with our evolving product strategy, content standards, and customer needs.
You will:
- Create new technical product documentation articles for upcoming product and feature launches, in collaboration with our Product team
- Manage the development and maintenance processes of Watershed’s 200 article knowledge base, specifically:
- Becoming expert in upcoming product releases to generate net new documentation and customer guidance.
- Updating existing product user guides for accuracy and quality, auditing relevant surfaces and improving documentation.
- Adding FAQs or supporting evidence in partnership with the Support team
- Contributing to content strategy and standards with Customer Education and Content Design to make updates in service of quality, organization, and consistency
- Write, edit, and publish directly in our content management system
- 5 years of experience with technical documentation writing for software products and a proven ability to explain complex technical concepts clearly and concisely for a non-technical audience.
- Strong writer, copyeditor, and reviewer that communicates and collaborates well with various cross-functional stakeholders.
- Experience with contributing to and executing on content strategy, content design standards, information architecture, and organizational structure for large libraries of content and materials.
- Comfortable editing and publishing directly in a content management system
- Experience owning and improving the overall processes and tools needed for product documentation
Watershed has hub offices in San Francisco, New York, London, and Mexico City and satellite offices in Sydney, Paris, and Berlin. Where we have offices, employees are expected to be in office for 4 days per week. Certain jobs are open to being remote and will be specifically noted on the jobs page and in the job description if so.
What’s the interview process like?
It starts the same for every candidate: getting to know the team members through 1 to 2 conversations about Watershed, your experience, and your interests. Next steps can vary by role, but usual next steps are a skill or experience interview (e.g. a coding interview for an engineer, a portfolio review for a designer, deeper experience call for other roles) which leads to a virtual or in person interview panel. We prioritize transparency and lack of surprise throughout the process.
What if I need accommodations for my interview?
At Watershed, we are dedicated to ensuring an inclusive recruitment process. We provide reasonable accommodations for candidates with disabilities, long-term conditions, mental health needs, religious observances, neurodivergence, or pregnancy-related support requirements. If you need assistance during your process, please contact your recruiter.