What are the responsibilities and job description for the Hostess position at Waters Edge Winery Midlothian?
Job Summary
We are seeking a friendly, organized, and guest-focused hostess to be the first point of contact for our guests. The hostess plays an important role in creating a warm and welcoming atmosphere while managing reservations, coordinating seating, and ensuring smooth flow of service.
The ideal candidate has excellent communication skills, a positive attitude, and enjoys creating a great first impression.
Key Responsibilities
We are seeking a friendly, organized, and guest-focused hostess to be the first point of contact for our guests. The hostess plays an important role in creating a warm and welcoming atmosphere while managing reservations, coordinating seating, and ensuring smooth flow of service.
The ideal candidate has excellent communication skills, a positive attitude, and enjoys creating a great first impression.
Key Responsibilities
- Greet guests warmly as they arrive and thank them as they leave
- Manage reservations and waitlists using reservation software or guest book
- Seat guests efficiently while balancing server sections
- Provide accurate wait time estimates and communicate updates to guests
- Answer phone calls and assist with basic guest inquiries
- Maintain cleanliness and organization of the host stand and entrance area
- Assist with managing guest flow during busy periods
- Communicate with servers and management regarding table status and availability
- Help maintain menus, wine lists, and promotional materials
- Assist with light front-of-house duties as needed
- Provide a professional and friendly first impression of the winery and bistro
- Previous customer service or restaurant experience preferred
- Friendly, outgoing, and professional demeanor
- Strong communication and organizational skills
- Ability to multitask in a fast-paced environment
- Comfortable using reservation or POS systems
- Ability to stand for extended periods
- Availability for evenings, weekends, and holidays
- Experience with reservation systems (OrderPort)
- Strong attention to detail
- Team-oriented mindset
- Ability to remain calm under pressure
- Positive and welcoming personality
- Fast-paced winery and restaurant setting
- Guest-focused hospitality atmosphere
- Weekend and evening shifts required
- Opportunity to assist with special events and tastings
- Hourly pay tip share
- Opportunities for advancement