What are the responsibilities and job description for the Sr Service Account Manager position at Waters Corporation?
Overview
Sr Service Account Manager is a driven and innovative leader that will drive to grow service contract business. Sr Service Account Manager also is responsible for creating annual operating plan with APAC business partners and build service business strategy to achieve operating plan. Also responsible for forecasting management for overall service business. Reporting to the Service Sales Director and influence other service managers. In this capacity, he/she will also proactively partner with the commercial team to growth install base(IB) and to contribute to total company growth.
Responsibilities
- Achieve AOP for service contract business.
- Build and execute contract service business strategy
- Build overall service business growth strategy
- Manage and develop service sales and inside service sales team
- Manage overall service business forecasting
- Lead building strong relationship with VIP customer with commercial team
- Lead building relationship with local dealer to sell service contract
- Evaluate and implement new strategies for to drive Service business growth
Qualifications
- Bachelor’s degree and above
- Knowledge of Waters’ product suite (LC, LC/MS, HPLC/UPLC, HRMS, SFC & Informatics)
- Minimum of 5 years prior management experience
- Strong English language skills (spoken and written)
Company Description
Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.
Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.