What are the responsibilities and job description for the R&D Systems Test and Support Manager position at Waters Corporation?
Overview
The R&D System Test and Support Manager is responsible for leading the system-level testing and validation of TA Instruments’ hardware and software products to ensure quality, reliability, and performance before release. This role oversees system integration testing across mechanical, electrical, and software domains . It serves as a key liaison between R&D, Quality, Manufacturing, and Customer Support to drive continuous product improvement and support for released products.
The ideal candidate is a hands-on technical leader who can define test strategies, manage cross-functional verification efforts, and provide technical guidance for issue resolution throughout the product lifecycle.
Responsibilities
System Test & Validation
Education:
Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.
Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.
Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.
The R&D System Test and Support Manager is responsible for leading the system-level testing and validation of TA Instruments’ hardware and software products to ensure quality, reliability, and performance before release. This role oversees system integration testing across mechanical, electrical, and software domains . It serves as a key liaison between R&D, Quality, Manufacturing, and Customer Support to drive continuous product improvement and support for released products.
The ideal candidate is a hands-on technical leader who can define test strategies, manage cross-functional verification efforts, and provide technical guidance for issue resolution throughout the product lifecycle.
Responsibilities
System Test & Validation
- Lead the planning, execution, and documentation of system-level verification and validation (V&V) activities for new product development.
- Develop comprehensive test plans, procedures, and reports to ensure products meet design specifications and customer requirements.
- Coordinate and perform hardware, firmware, and software integration testing, ensuring smooth operation of all subsystems.
- Establish and maintain automated and manual test environments and tools to support efficient regression and system testing.
- Work closely with R&D design teams (hardware, software, and systems) to define test requirements early in the design process.
- Partner with Quality, Manufacturing, and Field Support teams to ensure seamless product transitions from development to production and market release.
- Serve as the primary R&D contact for technical support of released products, driving root-cause analysis and corrective actions for field issues.
- Communicate test progress, results, and issues effectively to senior management and project stakeholders.
- Manage and mentor a team of system test engineers and technicians.
- Champion best practices in verification methodology , traceability, and test automation.
- Continuously improve testing and validation processes to enhance product reliability and reduce time to market.
- Contribute to risk assessments and design reviews from a testability and system performance perspective.
Education:
- Bachelor's or master's degree in electrical engineering , Mechanical Engineering, Systems Engineering, Computer Engineering, or related technical field.
- 5 years of experience in system test , verification & validation, or product development within an R&D environment (preferably in instrumentation, analytical equipment, or complex electro-mechanical systems).
- 3 years in a leadership or management role.
- Proven track record of leading system integration testing for products combining hardware, firmware, and software.
- Strong understanding of system architecture and interdisciplinary product testing (hardware/software integration).
- Experience with test automation tools, data acquisition systems, and defect tracking systems.
- Familiarity with root-cause analysis techniques and reliability testing.
- Knowledge of regulated product development processes (e.g., ISO 9001, ISO 17025, or similar quality systems) preferred.
- Excellent organizational, analytical, and communication skills.
- Strong leadership presence and ability to collaborate across functions.
- Passion for product quality, innovation, and customer satisfaction.
Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.
Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.
Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.