Principal SAP Analyst

Waters Corporation is seeking a
strategic and technically adept Principal Analyst (SAP)
to lead the design, implementation, and optimization of
SAP S/4HANA Customer Service processes
. This role will partner with business leaders, IT teams, and external advisors to define architecture strategies that enable seamless integration, scalability, and minimal disruption during M&A transitions.

Key Responsibilities:

• Define
  end-to-end process
  for Customer Service aligned with business objectives.
• Provide
  technical leadership
  during fit-gap analysis, system testing, and cutover planning.
• Ensure
  integration with SAP modules
  (FI/CO, MM, PP) and external systems.
• Develop strategies for
  data migration, master data harmonization, and process alignment
  .
• Guarantee
  scalability, security, and performance
  of integrated solutions.
• Design and validate
  integration of touchpoints
  between core ERP and boundary systems.
• Support
  configuration and data flow mapping
  across systems.
• Collaborate with
  data governance teams
  to ensure data quality and compliance.
• Partner with
  business process owners and IT leads
  to gathering requirements and validating solutions.
• Define
  cutover strategies
  , including ramp-down, cutover window, and ramp-up plans.
• Facilitate
  technical workshops and design reviews
  with stakeholders.

Qualifications:

• 8 years
  of experience in SAP Customer Service (CS) solution design and implementation.
• Strong knowledge of
  Customer Service processes
  : Equipment, Functional Location, Service Contract Management, Service Orders, Pricing, Billing, and Revenue Recognition.
• Deep expertise in
  SAP S/4HANA modules
  (Sales & Distribution, Customer Service Management) and related applications.
• Preferred experience in
  Order-to-Cash (O2C)
  processes, Pricing, Billing, Credit Management, and Returns.
• Integration experience with
  FI/CO, MM, and PP
  modules.
• Familiarity with
  SAP RAR
  and
  SAP BRIM
  (subscription and usage-based billing) is a plus.
• Bachelor's degree in computer science, Information Systems, or related field.

Success Factors in Year One -

• Design and implement temporary solutions (bridges/interfaces) to enable business continuity until full integration
• Partner to build a comprehensive integration architecture and roadmap for merged company ERP systems.
• Build strong partnerships with boundary application teams and business stakeholders.