What are the responsibilities and job description for the Customer Service Support position at Waters Corporation?
Overview
This is the 5th of the five temps on the investment list for China more delivery
Job Title: Customer Service Support
Responsibilities
Provides pre-sales and/or aftermarket sales consulting to benefit Waters customers in areas such as product/service solution，customer service requests such as end-to-end order status management, repair /PMV/ calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration.Handle Inbound 400 hotline calls and Outbound call for presales and afteramarket sales、Marketing Campaign、application related inquiresManages and coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, and international compliance requirements related to customer sales contracts and product shipment.Resolves customer service issues for complex, multi-country or multi-regional accounts.Acts as a liaison between customers and appropriate internal organizations such as Sales, Logistics and Service Delivery to resolve customer inquiries.May identify and follow up on business opportunities.May be responsible for project management of marketing/ sales/ service.May require ability to read/write in one or more languages.
Qualifications
Bachelor's or Master's Degree or equivalent.Post-graduate, certification, and/or license may be required.
Company Description
Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.
Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.