What are the responsibilities and job description for the Customer Service Specialist position at Waterline Controls?
Waterline Controls is looking to bring on a Customer Service Specialist (CSS) right away! The CSS position will take the market offerings Waterline Controls has and use those tools to propel WLC into the everchanging marketplace by servicing existing customer needs/ , growing those partnerships while exposing new users and clients to the WLC solution.
DESCRIPTION
- Support Sales growth in all activities to increase sales volume and drive market share of Waterline Controls
- Develop new and maintain existing trustworthy and credible Sales people, Distributors, and customer relationships.
- Help assess potential/application of company products and services to create solutions that effectively meet customer needs
- Ensure customer requests are met in timely manner while achieving outbound sales metrics
- Bonus incentives apply after six months
DESIRED ATTRIBUTES
- Highly motivated with a strong work ethic and drive for results
- Exceptional communication and negotiation skills
- Judgment and decision making skills to consider the relative costs and benefits of potential actions to choose the most appropriate path
- Complex problem solving skills to identify issues and review related information to develop and evaluate options and implement solutions for WLC customers
- Eager to learn actively to understand the applications of Waterline Controls and use that knowledge to grow market presence
- Proficient in MSOffice
QUALIFICATIONS
- An Associates Technical Degree or a business related degree preferred or equivalent work experience in lieu of a bachelor degree
- Strong organizational skills
- Customer Service experience required
- Ability to perform at a high level in a fast paced environment
Position Software Used
- Pipedrive (CRM)
- Quickbooks online (Estimates and Invoices to customers)
- Microsoft Office suite either PC or MAC
- SaaS Knowledge is a Bonus
- Knowledge of Internet Marketing is a Bonus
Manufacturing/DistributionSales, Sales & Client Management
B2B Sales requires relational experience
Job Type: Full-time
Pay: $38,000.00 - $44,000.00 per year
Work Location: In person
Salary : $38,000 - $44,000