What are the responsibilities and job description for the Information Technology Support Specialist position at Waterford Country School?
Company Description
Waterford Country School, a non-profit organization with over a century of service, is dedicated to supporting children and families at risk. Evolving from a summer camp to a multifaceted agency, the school has maintained its mission and high standards of care. With a committed staff and community support, the organization offers a wide range of programs designed to help children grow, learn, and develop at their own pace. Guided by the philosophy of doing "Whatever It Takes," Waterford Country School strives to meet the unique needs of every child entrusted to its care.
Role Description
This is a full-time in-person role for an Information Technology Support Specialist based in Quaker Hill, CT. The IT Support Specialist will be responsible for providing technical support, troubleshooting hardware and software issues, and managing and maintaining desktop computers and other IT equipment. Additionally, the role involves responding to help desk requests, diagnosing IT-related problems, and ensuring that the organization's technology operates efficiently to support its mission.
Qualifications
- Technical Support and Troubleshooting skills with the ability to resolve complex IT issues.
- Experience with Desktop Computers and managing associated hardware and software systems.
- Knowledge of Information Technology principles and practices, including system maintenance and upgrades.
- Help Desk Support experience, including responding to user inquiries and providing effective solutions.
- Excellent problem-solving abilities and communication skills.
- Ability to work independently as well as collaboratively in a team environment.
- Familiarity with networking systems, databases, and security protocols is a plus.
- High School diploma or Bachelor's degree in Information Technology, Computer Science, or a related field is also acceptable.
Salary : $60,000 - $90,000