Facilities & Security Manager

Job Title: Facilities & Security Manager

FLSA Status: Exempt

Department: Operations

Reports to: COO

# of Direct Reports: Individual Contributor

Company Overview

Do you believe exceptional service is the standard, not the exception? At Waterfall Bank, white‑glove service and a seamless customer experience are at the heart of everything we do. We’re looking for professionals who care deeply about clients, thrive in a collaborative environment, and are energized by innovation and continuous improvement. If you’re future‑focused, detail‑driven, and motivated to help raise the bar every day, we’d love to meet you.

Position Summary

The Facilities and Security Manager is responsible for overseeing all aspects of facility operations, physical security, and front-of-house concierge services at Waterfall Bank. This role ensures a safe, secure, well-maintained, and welcoming environment for employees, clients, vendors, and visitors across all bank locations.

This position integrates facilities management, physical security leadership, customer-facing concierge services, and operational coordination typical of a high-service community banking environment. The role collaborates closely with executive leadership, operations, compliance, IT, and external vendors, and serves as a visible ambassador of the Bank’s culture, values, and service standards.

Key Responsibilities

Facilities:

• Oversee day-to-day facilities operations for all branch and administrative locations, including HVAC, electrical, plumbing, roofing, landscaping, generators, signage, furniture, janitorial services, and general maintenance.
• Manage vendor relationships, service contracts, and preventive maintenance schedules.
• Coordinate branch upgrades, renovations, repairs, and space optimization projects, including budgeting and project oversight.
• Serve as primary point of contact for facilities-related issues, ensuring timely resolution and minimal disruption to bank operations.
• Maintain compliance with safety, ADA, fire, and building code requirements.

Physical Security & Safety:

• Administer the Bank’s Physical Security Program, including: Access control systems and visitor management Alarm systems and monitoring Surveillance (CCTV) systems Opening and closing security procedures Conduct regular interior and exterior patrols and security checks of bank facilities and parking areas.
• Monitor security systems for suspicious activity and respond appropriately to incidents.
• Maintain accurate daily logs, incident reports, and security documentation; escalate issues to management as required.
• Act as liaison with law enforcement, emergency responders, and security vendors.
• Support fraud prevention and investigations through surveillance review and access coordination.
• Promote a calm, professional, and visible security presence that supports both safety and client comfort.
• Prepare and administer robbery response and other security incident training.

Concierge:

• Serve as the first point of contact for clients and visitors entering the bank, providing a professional, welcoming presence.
• Greet clients, provide directions, announce arrivals to staff, and ensure guests are properly assisted while in the lobby.
• Verify employee, visitor, and vendor credentials and maintain visitor/vendor access logs.
• Balance security protocols with high-touch service expectations consistent with community banking values.
• Assist with special client needs, executive visitors, and events as requested.
• Business Continuity & Operational Support:
• Support business continuity, emergency preparedness, and disaster recovery planning in coordination with management.
• Assist with annual testing, drills, and post-event.

Minimum Qualifications

• Prior experience in facilities management, physical security, or banking operations.
• Ability to work flexible hours as needed for openings/closings, incidents, or facility emergencies.
• Valid driver’s license and reliable transportation.

Preferred Qualifications

• Experience in a community bank or financial services environment is strongly preferred.
• Relevant certifications (e.g., Certified Community Bank Security Officer – CCBSO).
• Notary Public designation a plus.

Key Competencies

• Operational & Facilities Management
• Security & Risk Management
• Customer Service
• Problem Solving
• Communication & Relationship Management
• Attention to Detail
• Accountability & Ownership
• Crisis Management & Emergency Response

What we’re Looking for

• A hands-on professional who takes pride in maintaining a safe, secure, and well-run environment.
• A service-minded individual with a polished, concierge-level approach to client and visitor interactions.
• Strong attention to detail and commitment to regulatory and safety compliance.
• Ability to manage vendors, projects, and competing priorities with efficiency and accountability.
• A calm, decisive problem-solver who responds effectively in urgent or high-pressure situations.
• Excellent communication and relationship-building skills, including comfort working with executives and external partners.
• A proactive, ownership-oriented mindset with a willingness to step in wherever needed.
• Flexibility to support occasional after-hours needs related to facilities or security incidents.

Physical and Work Environment Requirements

• This role may require flexibility in working hours, including occasional evenings, weekends, or off-hours support, to uphold our commitment to 24/7 client service availability. 
• The role requires frequent walking and standing, with occasional lifting of up to 30 pounds. The incumbent must be able to climb ladders, access elevated areas, and perform inspections in various environments. Activities may include bending, kneeling, reaching, and responding to emergency situations.
• Ability to travel between locations as needed for assessments, meetings, project oversight, etc.

How to Apply

All qualified applicants are encouraged to apply via LinkedIn, or by submitting a resume directly to Careers@WaterfallBank.com.