Resident Engagement Coordinator - SNF

SERVANT LEADERSHIP:

Watercrest Senior Living Group associates answer a calling to serve seniors and their families every day. They are recognized for their achievements and empowered to share their vast experience with their peers ensuring the quality of our assisted living and memory care services and the well-being of our residents. Our associates champion a culture which nurtures relationships in the interest of acting as trusted advisors. By continuously investing in these servant hearts, Watercrest Senior Living Group develops value-centered leaders who deliver personalized services.  

GENERAL SUMMARY:

 The Resident Engagement Coordinator (REC) position ensures the residents lives are enriched by offering a broad range of activities/programs in a variety of settings. These programs should appeal to the varied lifestyles and backgrounds of the residents, while offering choice, fostering independence, promoting individuality, and nurturing the spirit of each individual. The REC is responsible for providing overall leadership in creating a safe and home like environment, leisure planning, and upholding the standards of the Live Exhilarated and illuminate Philosophy. You will be responsible for overseeing compliance in accordance with company policy and procedures, federal, state, and local laws. The Resident Engagement Coordinator works with associates, family members, and volunteers to assist in the development, implementation, and continued success of the program.

ESSENTIAL JOB FUNCTIONS:

• Servant Leadership directs all aspects of decision making.
• Plans, develops and organizes resident programming for the residents in Assisted Living neighborhood.
• Develops and distributes the monthly Programming Calendar.
• Conducts assessments of resident's interests - at admission, and as needed.
• Attend and participate in educational classes, on-the-job training programs, and orientation as scheduled or requested
• Respond in a timely manner to requests of residents, families and guests
• Plans and conducts individual, small group and large group programs.
• Plans and attend outings for the residents into the community.
• Plans and schedule activities/programs seven (7) days per week
• Plans celebrations of resident events accomplishments: birthdays, anniversaries, etc.
• Ensures there is a variety of activities and programs such as: intellectual, cognitive, physical, spiritual, social, recreational/diversion, creative, reminiscence, life work, life experiences, cultural, outdoor/nature, inter-generational, male or female oriented, educational, special programs for memory impairment and volunteer opportunities.
• Develops a volunteer program.
• Encourages participation from other team members in the community in all events.
• Promotes in room programs for those residents who are unable to attend due to physical or emotional limitations.
• Maintains required paperwork regarding resident likes/dislikes etc.
• Responsible for resident council meeting participation, management and documentation and promotes with the residents accordingly.
• Promotes relationships with outside vendors that support community programs.
• Maintains equipment and supplies necessary to support scheduled programs.
• Ensures budgetary compliance for the department.
• Assist associates in upholding all policies and procedures.
• Be prepared for and manage emergency situations including disasters, fire and other emergencies.
• Attend daily team meetings.
• Attends monthly individual Department Head meetings.
• Attend and participate in educational classes, on-the-job training programs as scheduled or requested.
• Participate as needed in activities, special events, marketing efforts and special programs.
• Communicate resident care needs or changes in condition with Resident Wellness Director, responsible party, physicians and other healthcare providers.
• Assist with driving the bus for outings and Doctor’s appointment when needed.
• Perform all other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• Able to communicate effectively with all levels of management, team members, residents, family members, vendors, referral sources and outside contacts

• Able to make independent decisions
• Must be able to communicate in a warm, friendly and caring manner 
• Must possess a passion to work with and around senior citizens

EDUCATION REQUIREMENTS:

• High School Graduate or equivalent
• Associate’s Degree or equivalent training and education.

EXPERIENCE REQUIREMENTS:

• Experience in senior living preferred

PHYSICAL REQUIREMENTS:  

The following physical demands are representative of those that must be met to successfully perform the essential functions of this position:

• Able to stand or walk 75% of the day
• Able to drive
• Able to concentrate with frequent interruptions
• Able to work under stress and in emergency situations
• Able to work under conditions that require sitting, standing, walking, reaching, pulling, pushing, and grasping
• Able to talk and hear effectively in order to convey instructions and information to residents and team members
• Occasionally lift/carry up to 50 pounds

OCCUPATIONAL EXPOSURE / PERSONAL PROTECTIVE EQUIPMENT:

• Work in all areas of the community
• Subject to reactions from dust, disinfectants and cleaning chemicals and may be exposed to infectious waste, diseases and other conditions
• Use personal protective equipment and supplies when needed to prevent burns, falls, and infection
• Personal protective equipment includes infection control kit, rubber gloves and non-slip shoes
• Subject to infectious diseases, substances and odors
• Follow Safety Policy & Procedures