What are the responsibilities and job description for the Telephone Operator and Security Dispatch - 18372 position at Waterbury?
- Process interior/exterior telephone calls received throughout hospital switchboard.
- Process radio and page calls for required communications.
- Responsible for alerting proper authorities and/or departments in the event of a medical, security and/or environmental emergency.
- Monitor closed circuit television system (CCTV), facility/fire/security alarms.
- Exceed customer service expectations while greeting staff, visitors, responding to inquiries, directing those accordingly, processing keys, batteries, and after-hours deposits.
- Performs all other duties as assigned.
- High School diploma or equivalent.
- At least 6 months’ work experience is required in a communication, dispatching or customer service center.
- Experience in a clinical setting preferred.
- Good communication and strong customer service skills.
- Ability to communicate both verbally and in writing effectively.
- Ability to effectively deal with highly stressful/emotional situations (e.g. complaints, emergencies, etc.).
- Ability to interact with internal and external customers with tact and confidentiality.
- Understanding and working knowledge of computers, pagers, and dispatch functions.
- Ability to communicate professionally (verbal and written).
- Good trouble-shooting skills.
- Must have basic computer skills and ability to access internet and other programs applicable to Waterbury Hospital procedures.
- Rotating schedule as needed.
The UConn Health Community Network is a not-for-profit organization created to extend UConn Health’s mission by partnering with community hospitals and connecting them to its clinical expertise, academic strength, and operational resources.
Today, the network is a thriving community‑based system of care serving more than 280,000 residents across the region. It employs over 2,000 professionals and supports a medical staff of roughly 700 clinicians.
At its core is Waterbury Hospital, a 347‑bed community teaching hospital affiliated with the University of Connecticut School of Medicine. Alongside Connecticut Children’s, the UConn Health Community Network Medical Group, Access Rehab Centers, and its role as a leading partner in the Harold Leever Cancer Center, the network has been shaping the region’s healthcare landscape for more than 130 years.
And Waterbury Hospital is only the beginning — the network is designed for continued growth, deeper partnerships, and broader regional impact.
Salary : $17 - $23