ROSS Program Resident Service Coordinator

Job Summary

The ROSS Program Resident Services Coordinator develops, implements, and administers the Housing Authority's Resident Opportunity and Self-Sufficiency ROSS Grant Program in accordance with the grant's planning, implementation, and outcome measures, including applicable TAAG System requirements. The Coordinator conducts resident outreach and assessment, coordinates services and referrals, builds community partnerships, maintains required records, and reports program activity and outcomes to support HUD compliance and program evaluation. The Coordinator is an integral member of the Public Housing Team.

Grant Funding Notice

This position is funded through a HUD grant. Continued employment, compensation, and future salary adjustments are contingent upon the continued availability of grant funding. Annual salary increases are not guaranteed. If funding is reduced or discontinued, the position may be modified or eliminated.

The duties listed below illustrate the types of work performed. The omission of a specific duty does not exclude similar, related, or reasonably assigned work associated with the position.

Core Responsibilities

Ø Resident outreach and case management, including enrollment, needs assessments, individualized service plans, goal setting, and follow-up.

Ø Service coordination and referrals that connect residents with employment, education, financial literacy, healthcare, public benefits, aging-in-place, and other supportive resources.

Ø Community partnerships and coordination of the Program Coordinating Committee PCC to expand on-site services and referral options.

Ø Program administration, data tracking, confidential recordkeeping, outcome measurement, and required reporting to the Housing Authority and HUD.

Essential Duties

Ø Establish, organize, manage, and maintain the ROSS Grant Program in accordance with grant requirements and applicable TAAG System measures.

Ø Market the ROSS Program to residents; welcome new residents; maintain contact with existing residents; and explain available services and the Coordinator's role.

Ø Recruit and enroll participants; conduct initial and ongoing needs assessments; and develop, monitor, and update individualized service plans.

Ø Provide case management or coaching, make and track referrals, and assist residents in successfully accessing community resources and public benefits.

Ø Maintain complete, accurate, and confidential case notes and records of participation, services, referrals, attendance, follow-through, and outcomes.

Ø Develop and maintain strong working relationships with community service providers and a broad network of effective referral options.

Ø Organize and lead the Program Coordinating Committee PCC so participants are linked to services that support self-sufficiency and quality of life.

Ø Coordinate and monitor the regular, ongoing, and satisfactory delivery of on-site and community-based services, and keep residents, staff, and provider agencies informed of program operations.

Ø Plan and facilitate educational, community-building, and social activities, including programs related to healthcare, employment, life skills, financial literacy, and digital literacy.

Ø Support resident groups, meetings, neighborhood networks, and other resident-led efforts that promote inclusion, self-sufficiency, mutual support, and community engagement.

Ø Serve as a liaison among residents, Property Management, service providers, and other Housing Authority departments; track concerns and follow up on actions taken.

Ø When a resident may be at risk of eviction, refer lease-related concerns to the appropriate Property Manager and offer service linkages intended to help the resident address the situation. Document these efforts.

Ø When requested, assist the Property Manager with resident conflict resolution and document the assistance provided.

Ø Coordinate with Property Management and law enforcement to address behavior affecting resident health, safety, or peaceful enjoyment, and promote constructive resident and law-enforcement relationships through appropriate outreach and programming.

Ø Establish program targets; track and analyze performance; report outcomes to internal and external stakeholders; and use results to improve program delivery.

Ø Prepare and maintain HUD, grant, Board, resident relations, and financial reports related to the ROSS Program and resident initiatives, as required.

Ø Maintain Resident Services policies and procedures; stay current on applicable HUD and other federal, state, and local requirements; communicate relevant changes; and support staff understanding and compliance.

Ø Communicate with residents through accessible and inclusive methods, including newsletters, flyers, bulletin boards, and other formats appropriate for persons with disabilities and persons with limited English proficiency.

Ø Participate in staff meetings, training, performance reviews, report preparation, and other administrative activities; meet deadlines and keep supervisors informed of work status.

Ø Represent the Housing Authority in a professional manner at all times; follow customer service and Fair Housing requirements; maintain a valid driver's license; and perform other related duties as assigned by a supervisor.

Minimum Qualifications

Ø A bachelor's degree in social work, gerontology, psychology, counseling, or a related field is preferred. Relevant work experience may be considered.

Ø At least two years of experience in social or community service delivery is required, preferably serving low-income adults, youth, older adults, or people with disabilities and working with federal grant programs, public housing residents, or resident-service programs.

Ø Knowledge of standard office procedures and the ability to use general office equipment and agency software.

Ø Knowledge of HUD requirements affecting resident initiatives, including Fair Housing and nondiscrimination requirements.

Ø Knowledge of local, state, and federal public benefits and community resources available to eligible low-income households.

Ø Experience providing case management, coaching, service coordination, or comparable resident support.

Ø Demonstrated ability to build partnerships and coordinate services among multiple providers.

Ø Experience with participant and partner recruitment, enrollment, engagement, and retention strategies.

Ø Ability to communicate clearly, tactfully, and professionally, orally and in writing, with residents, staff, providers, and the public.

Ø Ability to communicate effectively with persons with disabilities and persons with limited English proficiency and to maintain resident, staff, and agency confidentiality.

Ø Awareness of legal and ethical responsibilities associated with service coordination, referrals, documentation, and confidentiality.

Physical Demands and Work Environment

The physical demands described here are representative of those required to perform the essential functions of the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to speak and hear at normal volumes and frequently required to use hands or fingers to handle, feel, or operate objects or controls. The employee is frequently required to stand, walk, sit, and reach with hands and arms and may be required to climb, balance, stoop, kneel, or crouch. The employee may be required to lift up to 25 pounds. Required vision abilities include close, distance, color, and peripheral vision and the ability to adjust focus. The noise level is usually moderate.

Key Expectations

Ø Take ownership of assigned responsibilities and produce accurate, timely, and high-quality work.

Ø Build positive working relationships and contribute to a collaborative, inclusive, and respectful workplace.

Ø Support team objectives by sharing knowledge, assisting others when appropriate, and accepting accountability for results.

Ø Proactively identify opportunities to improve program effectiveness, team efficiency, and resident service.

To apply: Send cover letter and resume including three (3) work references to Kate Noble, Executive Assistant/HR, Waterbury Housing Authority, 2 Lakewood Rd, Waterbury, CT 06704. Candidates being considered must pass a pre-employment physical and drug screening. EOE/AA

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $60,000 - $65,000