What are the responsibilities and job description for the Installation Coordinator position at Waterbury Heating and Cooling?
The Installation Coordinator processes sales orders, supervises and coordinates activities of workers engaged in installation, schedules workers to fulfill installation orders, and coordinates installation with customers.
PRIMARY RESPONSIBILITIES:
- Communicate with customers to schedule new system installations.
- Work with sales department to ensure customers projects are being done in timely manner and in proper order.
- Coordinate and work with HVAC installers to ensure productive workdays.
- Monitor installers schedule and be prepared to have work projects ready when they are done early with installation jobs.
- Work directly with HVAC dispatch to provide assistance when available.
- Evaluate materials and inventory to maintain organization structure.
- Develop and implements procedures for monitoring work activities.
- Oversee follow-up of service with customers to ensure quality standards are met.
- Review and approve all installation-related invoicing to ensure accurate payables.
- Schedule city inspections and order inspection permits.
- Assist with answering customer calls as needed.
- Meet with city inspectors.
- Lift, move and stage equipment in preparation for sold jobs.
- Responds to inbound calls, emails and requests for information.
- Maintain duct cleaning schedules.
- Prepare HVAC bids for Property Management companies.
- Promote safety, teamwork, and cooperation.
- Participate in meetings, workshops, training and seminars, as assigned.
- Perform other related duties as assigned.
QUALIFICATIONS:
- Excellent verbal and written communication skills.
- Ability to work unsupervised.
- Good customer service skills.
- Ability to effectively present information and respond to questions from co-workers, clients, customers and the general public.
- Strong computer skills and proficiency with Microsoft Office Suite
- Strong attention to detail.
EDUCATION/KNOWLEDGE
- High School Diploma or Equivalent
- 3 years of customer service or office experience
- Experience leading a team or department is preferred
- HVAC industry experience preferred but not required