E-Banking and Card Services Support Specialist

Waterbury CT Teachers Federal Credit Union

Middlebury, CT

E-Banking/Card Services Support Specialist

Are you a creative thinker, motivated problem solver and a team player who is looking for an opportunity to pursue your interests and influence your own career development? If you are looking for a meaningful career and enjoy working with people then Waterbury CT Teachers Federal Credit Union (WCTFCU) is the place for you!

At WCTFCU we strive to be a financial services leader in our community and our goal is to Educate, Elevate and Empower all of our members for financial success.

We offer an excellent work life balance along with competitive pay and generous company incentives for all employees including paid time off, life insurance, a 401(k) plan with a 6% match, health, dental and vision insurance, career development training, tuition assistance and more.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.    Analyze and assist members with online banking issues including determining source of issue, guiding member to corrective action or contacting internal or external services to have issue addressed.

2.    Respond to member online banking and other member service requests and inquiries received through secure email and general email.

3.    Provide system usage reports to appropriate staff as requested.

4.    Process member transactions such as web bill pay payment posting or ACH posting.

5.    Assist with service tickets with online banking and mobile vendors.

6.    Establish new account files and process daily account file maintenance as necessary on the credit card system. 

7.    Download and process daily Visa debit and credit card reports. Assist with research as necessary to resolve out of balance issues. 

8.    Process payment transaction, adjustments and reversals via monetary batches through the credit card system

9.    Assist with monitoring all fraud reports and conduct investigations as needed.  Prepare all entries necessary to track fraudulent transactions through the systems in an efficient and accurate manner.

10. Monitor activity on accounts blocked to ensure proper transfer of transaction(s) are processed.

11. Submit and follow up on completed chargebacks.

12. Enter provisional credits to members that have chargebacks pending. Send information to accounting department for provisional credits.

13. Assists members with questions/concerns with VISA billings, disputes, lost, stolen, or fraudulent accounts, etc., and bring to satisfactory resolution.

14. Maintain strict adherence to Credit Union policy and procedures as well as consumer compliance law and regulations to include but not be limited to Bank Secrecy Act/Anti-Money Laundering Act and Office of Foreign Asset Control regulations, Fair Lending and Fair Housing regulations and security, and robbery procedures.

CORE COMPETENCIES

1.    Member service oriented. Understands importance of super-serving the membership. Independent self-driven, collaborative personality.

2.    Strong organizational skills, creative thinker, decision making insight, problem solver, “people” skills. Goes above & beyond for the department and the membership.

3.    Proactive, positive, excellent communicator; both written and oral. Communicates clearly and concisely to present ideas, facts and technical information.

4.    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals and consumer compliance regulations.

5.    Ability to write routine reports and correspondence. 

EDUCATION/EXPERIENCE

1.    High school diploma or equivalent or related job experience.

2.    Working knowledge of online banking and mobile banking systems.

3.    Previous experience working with plastic card back offices and associated software. 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; talk; or hear. The employee is occasionally required to stand; walk; use hands to finger; handle; or feel; reach with hands and arms; and stoop; kneel; or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.

Salary Range - $46,500 to 54,500

Thank you for your interest in employment opportunities with Waterbury CT Teachers Federal Credit Union. Please note that due to the volume of resumes received, only candidates selected for an interview will be contacted.

WCTFCU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, marital status, national origin/ancestry, sexual orientation, gender identity, disability status, protected veteran status, or any other legally protected status.