What are the responsibilities and job description for the Front Office Manager position at Water Wings Swim School?
FRONT OFFICE MANAGER
Job description
We provide swim instruction to our community that builds confidence and develops safety skills in a student-centered environment. Every day is different, with opportunities to make lasting impressions engaging children and families. This is a diverse, inclusive and supportive workplace.
Why Choose Swim?
- It's a fun, creative, flip flop friendly environment
- Every day is different with new chances to make lasting impressions and build relationships
- You get to be a part of making a difference in the lives of children and families
As a Front Desk Manager, you are responsible for providing a high level of customer service to our families, making lasting impressions. You will work to build relationships with our families, providing personal attention while checking in students, relaying account messages, giving tours and answering various questions. You can expect to be regularly communicating with families and fellow staff members, remaining calm and efficient during periods of high volume at the front desk. You should be someone who is warm and welcoming while also being highly organized, dependable and open to feedback. As a Front Desk Manager, you will report to the Site Manager or Owner during shifts and provide support throughout the lobby as needed.
We have a fun and rewarding work environment with a great atmosphere for someone who loves families and being around people. We offer paid training. Starting wage is negotiable with prior experience. This is a full-time position that requires afternoon/evening and weekend shifts.
Responsibilities:
- Friendly engagement of families by phone and in person.
- Multitask to efficiently and professionally maintain accurate records and answer customer questions.
- Be a team player who is who is consistently dependable and reliable.
- Complete required training and be a continual learner.
- Follow our systems with a focus on follow through and details.
- Smile and have fun during your entire shift.
Qualifications:
- Caring and compassion for children and adults
- Ability to solve problems by proactively finding solutions
- Strong communication skills
- Great attitude and willingness to be coached
- The ability to focus in a fast-paced environment
- The ability to commit to at least 1 year of employment, afternoons and weekends required
Benefits:
- Medical, Dental and Vision
- Competitive pay
- Employee discounts/swim lessons
- 401K
Job Type: 25-35 hours per week
Pay: From $20.00 per hour
Pay: From $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8-hour shift
Application Question(s):
- Describe your three strongest personality traits
Experience:
- Office manager: 1 year (Preferred)
Work Location: In person
Salary : $20