What are the responsibilities and job description for the Water Operations Manager position at Water & Wastewater Services, LLC?
This position is responsible for planning, organizing, direct and evaluating all operations and maintenance functions. This position is responsible for both the operations and administrative requirements of the water department. The operations manager will ensure proper operation of Water Treatment Plant and Distribution System, as well as the installation, maintenance and repair of all Water System Facilities. Utilizing subordinate staff in a coordinated effort priorities and assigns, reviews, evaluates and schedules all work. The operations manager is responsible for establishing the culture, appearance and reliability of well-maintained facilities, property, vehicles and equipment: and is the leading customer service person in the field. This position works under the administrative direction of the CEO: cooperates and assists in planning, constructing and inspecting both self-constructed and contracted system improvements. The Operations manager must communicate professionally and effectively verbally and in writing.
The Operations Manager is responsible for the administrative functions of the department including: employee safety program implementation and updates; management of staff including schedules, setting and enforcing performance standards and enforcing District personnel policies including performance evaluation and related documentation; compliance with water sampling schedules; implementation of the Water system maintenance plans, capital improvement plans and other programs; preparing and submitting required reports to the appropriate state agencies and CEO. This position will attend and prepare for meetings on a routine basis.
Essential Job Functions and Responsibilities:
-Establishes work priorities and sequence, assigns work and manages all operations work performance focusing on efficiency, work quality, cost, schedule and related customer service.
-Fully implements all water system maintenance plans and programs including infrastructure, vehicles, equipment, buildings and property and reports to management as required.
-Timely and accurate completion of all required state, local and system reports, including operation and maintenance reports.
-Timely compliance with all regulatory agency mandates, permit requirements, sampling schedules and state mandated actions and programs.
-Implementation and update of the safety program
-Coordinate and communicate operations activities with the Office on the appropriate schedule.
-Manage field personnel including hiring, training and coaching, assisting in job description and personnel updates, monitor and conduct written performance evaluations, develop performance improvement plans, document performance concerns and recommend/provide documentation supporting disciplinary action, develop training and development plans.
-Contract with qualified system/facility maintenance contractors and manage quality, schedule and cost of work performed.
-Develop capital equipment replacement and capital improvement project priority lists, schedules and supporting information.
-Attendance at Board or other meeting as requested
-Effectively communicates department strengths, weaknesses, opportunities and threats with CEO in a timely manner.
-Ensuring that all system emergencies are addressed in a timely manner and causes are determined and remedial plans developed
-Leads and perform customer service-related duties including but not limited to: Meter Installation, turning services on or off, lock-oofs and unlocks, quality complaints.
Other Responsibilities:
-Evolutes along term workload and makes staffing recommendations to CEO
-Develop and maintain culture of service excellence among field employees, including customer service, building, property and fleet appearance.
-Perform repairs and construction projects as needed including but not limited to: underground piping and road repairs.
Must Possess:
Experience: A minimum of 4 years of increasingly responsible water treatment plant and distribution operations and maintenance experience, including 2 years of lead or supervisory responsibility. Must have a working knowledge of the use and application of office 360 business software including Microsoft Work and Excel.
Licenses: Valid Washington State Driver’s License
Certifications:
-Water Treatment Operator Level 2 (Minimum Mandatory) with the ability to obtain level 3 within a year of employment.
-Water Distribution Operator Level 2 with the ability to obtain level 3 with a year of hire date.
This role offers an exciting opportunity to lead impactful operations within a thriving environment dedicated to water treatment excellence. Join us in driving innovation, ensuring safety, and maintaining high standards of operational performance!
Pay: $105,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $105,000 - $120,000