Catering Sales Manager

Water’s Edge is seeking a motivated, passionate Catering Sales Manager to join our team.  You will lead the way in delivering exceptional events through dynamic client relationships, innovative sales strategies, and a commitment to outstanding hospitality experiences. The Catering Sales Manager will strive to achieve or exceed sales goals.

Primary Tasks:

• Develop new and grow existing accounts to meet and exceed revenue goals through prospecting, outside sales calls, site inspections and written communication.
• Attend and represent the resort at Chamber of Commerce, Visitors Bureau events and industry meetings.
• Participate and be involved in the community and professional organizations. 
• Understand the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand, etc. and how to sell against them.
• Qualify and answer leads from all lead generating platforms within 24 hours.
• Ensure business booked is within resort parameters. Close the best opportunities for the property based on market conditions and the resort’s needs.
• Manage and conduct special events, site inspections, and off-site presentations for potential clients.
• Actively up-sell each business opportunity to maximize revenue.
• Build and maintain strong relationships with key international and external stakeholders.
• Understand and actively utilize company marketing initiatives/incentives to close business.
• Promote accountability to drive superior business results. Includes successful execution of Sales strategies and business processes.
• Track, follow up and maintain accurate records for all events.
• Facilitate the booking of overnight rooms and exercise yield management for room blocks.
• Plan and coordinate details of booked events.
• Assist with the event operations and coordination as needed
• Prepare Banquet Event Orders (BEOs) utilizing Maestro software.
• Attend weekly BEO meetings and communicate clearly with the Banquet Team.
• Track, follow up and maintain accurate records for all events.
• Coordinate with outside vendors.
• Upsell additional services when appropriate.
• Make decisions and solve problems by analyzing and evaluating the issues and determining the best solution.
• Ensure high quality communications and assist others to understand the guests needs, providing direction and guidance.
• Build good rapport with customers and other hotel departments.
• Exercise empowerment where necessary to facilitate decision making in relation to department and company goals.
• Dress in a manner which is conductive to a business environment whereby first impressions reflect on the resort image.
• Other duties as assigned.

Qualifications and Requirements:

• Must have at least three (3) years of relevant Group Sales experience in the hospitality industry.
• Ability to negotiate, sell and value engage customers.
•  Ability to work in a fast-paced, demanding work environment.
• Strong presentation skills to represent the resort professionally and successfully.
• Have fully functional computer skills including experience with Word, Excel and PowerPoint.
• Demonstrable ability to multi-task and adhere to deadlines.       
• Well organized with a customer-oriented approach.
• Team player with clear and concise communication skills.
•  Ability to maintain a professional appearance.
• Must be available to work evenings and weekends.
• Able to effectively communicate in English, in both written and oral form.
• Proficient with Maestro software including Sales & Marketing and Front desk.

We offer our full-time staff excellent benefits including:

• Medical insurance
• Dental insurance
• Paid time off
• 401k
• Employee meals
• Employee discounts