Street Outreach/Case Manager

The Street Outreach / Case Manager is responsible for engaging individuals experiencing homelessness in unsheltered locations and providing ongoing, trauma-informed case management services to support their transition from homelessness to housing stability. This role combines street outreach engagement with direct case management, ensuring continuity of care from initial contact through housing placement and stabilization. The position focuses on building trust with individuals who may be resistant to services, completing assessments, developing individualized service plans, and coordinating access to housing and supportive services. The Street Outreach / Case Manager operates within a Housing First framework and works in collaboration with the Continuum of Care (CoC) and Coordinated Entry System (CES) to prioritize and connect clients to appropriate housing interventions.

Outreach & Engagement

· Conduct regular street outreach in encampments, public spaces, and locations not meant for human habitation.

· Build rapport and trust through consistent, trauma-informed engagement, recognizing that multiple contacts may be required before a client accepts services.

· Respond to referrals from first responders (police, fire), business owners, residents, and community partners.

· Identify and document client needs through ongoing engagement.

Case Management & Service Planning

· Conduct comprehensive assessments and enroll clients into case management services.

· Develop and implement Individual Housing Action Plans (IHAPs) with clear, measurable goals.

· Provide ongoing case management, including regular check-ins, progress monitoring, and plan adjustments.

· Support clients in obtaining necessary documentation (ID, benefits, income verification) to become document-ready.

· Assist clients in navigating barriers to housing, employment, and stability.

Housing Navigation & CES Coordination

· Complete VI-SPDAT assessments and coordinate with 211 / CES for housing prioritization.

· Actively participate in case conferencing and housing placement discussions.

· Support clients through the housing process, including applications, unit search, and placement.

· Coordinate transitions into emergency shelter, interim housing, rapid rehousing, or permanent supportive housing.

Community Collaboration & Advocacy

· Establish and maintain partnerships with local agencies, service providers, and community organizations.

· Attend community meetings, coalition gatherings, and case conferencing sessions.

· Educate community members and faith-based organizations on outreach services and referral processes.

· Advocate for individuals experiencing homelessness to access appropriate care and housing.

Team Collaboration & Leadership Support

· Work collaboratively with outreach staff, case managers, and program leadership.

· Support team goals related to engagement, housing placements, and service delivery.

· Provide input on client progress, program improvements, and service gaps.

· Assist with mentoring or supporting newer staff when applicable.

Documentation & HMIS Compliance

· Maintain accurate, detailed, and timely case notes and outreach documentation.

· Enter all client data into the HMIS (Clarity) system in accordance with county and HUD standards.

· Monitor data quality and verify accuracy through reporting.

· Ensure confidentiality and proper handling of all PII (Personally Identifiable Information).

Service Coordination & Resource Connection

· Coordinate direct services including:

• Food and hygiene kits
• Clothing and seasonal supplies
• Transportation to appointments and services

Connect clients to internal programs (CityLink/CAP) and external resources such as:

• Behavioral Health 
• Public Health 
• Workforce Development

Ensure consistent service delivery across programs. Provide transportation as needed.

Organizational Participation 

• Participate in CityLink-wide events and initiatives.
• Engage in organizational culture and development activities, including faith-based opportunities and team-building events.
• Participate in “All-In” events, Prayer Mountain, Spiritual Growth Check List, etc.

High school diploma or equivalent required; Associate’s or Bachelor’s degree in social work, human

services, or related field preferred.

· Experience working with individuals experiencing homelessness, mental health challenges, or

substance use preferred.

· Knowledge of Housing First, CES, HMIS, and homeless services systems strongly preferred.

· Experience with county database management in a community setting; non-profit organizations other agencies

· Strong interpersonal, communication, and problem-solving skills.

· Ability to work both in the field and in an office setting.

· Valid driver’s license and reliable transportation (if required).

Aspire to be a Christian role model in accordance with 1 Timothy, chapter 3

· Maintain a consistent relationship with God, demonstrate a strong and growing walk with Christ and live a Biblical lifestyle that honors Christ

· Be personally committed to the ideals, values and mission of WOL

· Be a regular tither to WOL

· Ability to appropriately handle confidential information; refraining from gossip

· Ability to resolve issues according to Matthew 18

· Be/become a Member at Water of Life and regularly attend its weekend services

· Satisfactory background check

Salary : $20 - $23