What are the responsibilities and job description for the Dispatcher/Customer Service position at Water Heater Pros?
About us
A local plumbing company specializing in only residential and commercial water heater replacements and tankless water heater upgrades. We work from a business located in "Rancho Cordova Business Park".
JOB DUTIES:
1) Answering phone calls from customers who need a water heater repair or replacement but need that extra edge of phone etiquette to close the deal.
2) Dispatch technicians, to jobs using our paperless "Housecall Pros" program.
3) Customer callback, to help gain quality 5-star reviews.
4) Lead followup, from our website, yelp and google.
5) Permit tracking.
6) Help with other office duties as needed.
7) Social media posting is a plus for this job position, but, not a deal breaker.
Job Type: Full-time
Pay: $21.00 - $27.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
Schedule:
- Monday to Friday
Experience:
- Customer service/dispatching: 2 years (Required)
Ability to Commute:
- Rancho Cordova, CA 95742 (Required)
Ability to Relocate:
- Rancho Cordova, CA 95742: Relocate before starting work (Required)
Work Location: In person
Salary : $21 - $27