Swimming Teacher and Family Welcome Coordinator

Purpose of the Role

This role is designed to inspire children to develop a lifelong love of the water while supporting families in building confidence and skills from an early age. You will deliver safe, fun, and progressive swim lessons tailored to each child, helping them become comfortable and capable in and around the water.

In addition to teaching, you will also serve as a Family Welcome Coordinator, acting as a welcoming first point of contact for families. You’ll help ensure a safe, organized, and supportive environment by assisting with client check-in, providing guidance to new participants, and supporting overall pool operations.

Key Responsibilities

Swim Instruction

• Create and deliver engaging, progressive lessons in line with Water Babies standards
• Adapt lessons based on age, ability, and individual needs
• Inspire children to develop confidence and a lifelong love of swimming
• Build strong, supportive relationships with carers and children
• Provide feedback on progress and support swimming and water safety development
• Evaluate your own teaching and continue developing your skills
• Ensure all health and safety procedures are followed at all times
• Set up before classes and remain on-site until all participants have left
• Clean and maintain equipment in line with guidelines
• Complete administrative duties including timesheets and weekly class feedback
• Carry out pool assessments (risk, hygiene, chemical levels) and take action if required

Family Welcoming & Support

• Welcome and assist families, especially new participants, ensuring all requirements are met (including swimwear guidelines like double nappy systems)
• Educate families on available swim products and resources, and facilitate orders and exchanges
• Introduce new guests to the facility, teacher, and provide general orientation
• Collect required documentation and help families get familiar with the facility
• Manage class registers and attendance weekly
• Process product orders and exchanges, and distribute items (including photos)
• Maintain cleanliness and safety of poolside and changing areas (bins, floors, hazards, walkways)
• Conduct pool testing when required, following safety procedures (NOPs)
• Assist with pool cover removal and replacement when required

Operations & Team Support

• Respond to incidents such as pool issues, first aid situations, or schedule changes
• Report all accidents, incidents, or near misses in line with procedures
• Provide cover for team members when needed
• Maintain required qualifications and attend ongoing training (CPD)
• Contribute ideas to improve programs, operations, and customer experience
• Support promotion through positive interactions, events, and community outreach

Requirements

Essential

• Confident in the water and able to safely guide others
• Strong communication and interpersonal skills
• Reliable, punctual, and organized
• Able to meet the physical demands of an active role
• Flexible and willing to work weekends and variable hours
• Comfortable using basic technology for communication and admin
• Lifeguard, CPR/AED, and First Aid certification with 60 days of hire
• Having it currently is a plus

Desirable

• Experience working with children or in a teaching/childcare environment
• Swim instructor qualification
• Knowledge of child development
• Customer service experience

What We’re Looking For

• Passion for working with children and making a positive impact
• Ability to build rapport quickly with families
• Strong problem-solving skills and ability to adapt in the moment
• Positive, calm, and professional attitude
• Willingness to learn, grow, and be part of a team

Why Join Us?

• Make a real impact teaching life-saving skills
• Fun, active, and rewarding work environment
• Supportive team culture
• Ongoing training and development opportunities
• Flexible scheduling

Schedule

• Weekday and Saturday hours

Apply Today

• Apply through really with your resume and a brief summary of your experience working with children or in aquatic environments.

Pay: $22.36 - $26.93 per hour

Work Location: In person

Salary : $22 - $27