Account Manager - Houston, TX

Job Location: Houston, Texas, 77015 United States Office Location: Onsite Employment Type: Salary Job Type: Full Time Start a Watco Career and Discover the Difference Keep the world’s supply chain moving. That’s what the Watco team does every day at our short line railroads, switching sites, terminals, ports, and logistics hubs. Whether you’re at one of these locations or in a support-services role, there’s one thread that ties everyone together. We’re all on the same team. One Watco. Here’s what you can expect from Watco: Award-winning culture recognized by Forbes and Newsweek Competitive compensation and benefits Paid on-the-job training with peer trainers Operations training at the Safe Performance Center in Birmingham, Alabama Leadership and development programs offered through Watco University Career advancement opportunities Account Managers manage daily account transactions and serve as the primary point of contact between clients and internal teams to ensure accurate communication and smooth operations. My responsibilities include shipment documentation, inventory oversight, issue resolution, and operational decision-making, all while maintaining confidentiality and adapting to shifting priorities in a fast-paced environment. ESSENTIAL DUTIES AND RESPONSIBILITIES  Facilitate and coordinate the daily transactions requested by our accounts. Develop and maintain clear communication with each account to understand their needs, directions and special requirements. Consistently strive to exceed the expectations of your accounts. Prepare documents for inbound entry into GPIT TOS(s) & provide to Customer Service Representative. Decision making responsibility regarding operations and financial regarding that vessel. Review account releases for outbound shipment entry into GPIT TOS(s). Generate spreadsheet reports, if needed. Maintain a thorough knowledge of accounts’ current on hand inventories. Review account complaints and where appropriate, develop and respond with both cause and corrective action. Work in conjunction with GPIT Sales Team to provide the primary link between the account and Watco in answering questions, resolving difficulties and communication business status. Maintain confidentiality with all accounts. Possess a thorough understanding of the terminals’ operating capabilities and processes. Maintain communication with external accounts & internal stake holders (ops, billing, leadership, etc.) Must be able to work under pressure to meet deadlines. Ability to adjust to changing operating conditions and work with a team. Performs Other responsibilities as assigned. QUALIFICATIONS  High school diploma or GED required; further education and experience is preferred. Strong written and verbal communication skills. Organizational skills with attention to detail. Ability to collect, track, and analyze substantial amounts of data. Strategic problem-solving abilities Knowledge, Skills, and Abilities Motivating and leading account executives effectively. Working closely with internal departments to ensure they’re meeting clients’ needs. Addressing and resolving client complaints. Build relationships with clients and peers to ensure transactions are managed with a high level of customer service. WORK ENVIRONMENT  Account Managers will work in an office setting, on-site or remote. Account Managers may travel to attend meetings with clients. Day-to day operations consists of verbal communication with peers, customers and other departments. This role requires the ability to perform the essential job functions consistently, safely, and successfully in accordance with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards along with the ability to maintain regular, punctual attendance in accordance with the ADA, FMLA and other federal, state, and local standards.