What are the responsibilities and job description for the Director, Business Development position at Watchpoint Logistics, Inc.?
Description
The Director, Business Development is responsible for developing and maintaining strong relationships with customers, connecting with key company leaders and stakeholders, and driving customer satisfaction throughout the sales process. They oversee the full sales process, so that new customer revenue is consistently secured for our organization.
Pay & Perks
- Medical, Dental, and Vision Insurance
- Life Insurance
- 401k 4% Company Match
- Vacation, Sick Pay Holidays
- Employee Assistance Program
- Monthly Team Lunches
- Wellness Program
The starting pay for this position is expected to be $78,600 plus commission, annually. Salary Bridge for the first year is offered.
This is a work from home position. Qualified candidates must live in the Boston metro area.
Director, Business Development Job Duties
- Sell transportation and logistics services to customers with diverse needs and requirements through prospecting, cold calling, and leveraging third party relationships.
- Grow business opportunities through generating sales leads, soliciting new accounts, and increasing services to current customers
- Build and maintain a sales pipeline of opportunities that contribute gross profit to the organization
- Collaborate with management on sales goals, planning and forecasting: maintain short and long-term business development plans
- Create and deliver sales presentations to customers
- Engage with internal and external business teams and stakeholders to identify opportunities to improve performance, service, customer satisfaction, and margin on accounts.
- Develop trusted advisor relationships with key accounts, as well as customer and internal company stakeholders
- Conduct periodic internal and external business reviews. Monitor account net revenue trends to ensure the correct margins are setup on each product and/or service
- Create customer account structure in CRM following the company's global standards, and ensure CRM data integrity at all times
- Participate in the creation of value-added solutions for customer’s logistics needs, including supporting diagrams and cost-benefit calculations
- Support the transition of new accounts through customer introductions, information transfer, and securing any necessary customer paperwork. When needed, support accounts receivable (AR) collection.
Requirements
- In-depth knowledge and understanding of the logistics and transportation industry required
- Demonstrable ability to communicate with clarity and confidence, present and influence key stakeholders at all levels of an organization. Employs active listening and strong negotiation skills when necessary.
- Possesses an entrepreneurial spirit with excellent listening and negotiation skills
- Experience delivering client-focused supply chain solutions to meet customer business requirements
- Proven ability to juggle multiple sales opportunities at a time, while maintaining sharp attention to detail.
- Advanced use of computer systems and applications (e.g. MS Office, and Salesforce) as trained/required.
- Able to deliver quality results consistently and on schedule. Self-motivated, goal oriented, and follows through on initiatives.
- Experience in delivering world class customer service skills through problem solving, rapport building, Leads with humility and respects others, promotes a culture of safety, trust and teamwork. Self-regulates emotions, displaying a calm demeanor.
- Uses independent judgment and is able to identify problems, root-cause, and develop effective solutions. Generates new ideas to support change and creatively solves problems.
- Strong analytical skills; makes decisions based on long-term outcomes.
Education and Experience
Bachelor’s degree in business administration, Sales, or relevant field and a minimum of 5 years’ experience as a Business Development Representative or equivalent combination of education and experience.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. The employee must be able to operate a computer and remain in a stationary position for the majority of their shift and occasionally move about in their workspace. The person in this position frequently exchanges information using email and other electronic communication methods and must be able to observe and report on communication received via phone and computer.
About Us: At Watchpoint, you will work alongside a small but highly experienced multidisciplinary family, where we value and respect all individual strengths and contributions. Our mission is to be the employer of choice, achieving world class employee and customer satisfaction in the transportation and logistics industry. At Watchpoint, we recognize that employee satisfaction and engagement is the driving force to successfully realizing our Company’s mission. In fact, we continuously rely on employee feedback to understand how to maximize our teams’ professional and personal growth. Every member of our team is a critical component at Watchpoint.
Watchpoint Logistics, Inc. is an equal opportunity employer.
Visit us at https://www.watchpointlogistics.com
Salary : $78,600