What are the responsibilities and job description for the Customer Support Coordinator / Dispatcher position at Watchmen Security Services?
Customer Support Coordinator / Dispatcher
đź“Ť Raytown, MO (On-Site)
🕒 Full-Time | Monday–Friday | 8:00 AM – 5:00 PM
đź’˛ $20–$25/hour Benefits based on experience and performanceÂ
⚡ This is NOT a typical office job
If you want a slow-paced, low-accountability role—this isn’t it.
If you take ownership, move fast, and care deeply about serving customers well, keep reading.
Who We Are
Watchmen Security Services is a faith-based Midwest security integrator helping businesses and homeowners protect what matters most through cameras, access control, alarms, and fire systems.
We are growing—and we’re building a team that is hungry, accountable, and committed to excellence.
We don’t just answer calls.
We solve problems, support our field team, and deliver a best-in-class customer experience—every time.
What You’ll Own
This role is the heartbeat of our service operation:
- Answer incoming calls and emails with urgency and professionalism
- Schedule and dispatch technicians efficiently (right tech, right time)
- Troubleshoot basic issues with customers over the phone
- Manage service tickets inside our system (create, update, close)
- Coordinate between customers, technicians, and internal team
- Ensure nothing falls through the cracks—you close the loop
- Keep jobs on track and customers informed at all times
What It Takes to Win in This Role
- You own problems and don’t pass them off
- You are organized and detail-oriented (nothing slips)
- You communicate clearly and confidently
- You stay calm under pressure and figure things out
- You move with urgency and purpose
- You care about doing the job right—not just getting it done
Our Core Values (ARISE)
We hire and fire based on these—no exceptions:
- Attitude – Positive, hungry, solution-focused
- Responsibility – You own it and follow through
- Integrity – Do the right thing, always
- Servanthood – Put customers and team first
- Excellence – High standards, continuous improvement
Compensation & Benefits
- $20–$25//hour (based on experience)
- Health Insurance
- 401(k)
- Paid Time Off (PTO)
- Growth opportunities as we scale
What Success Looks Like (First 90 Days)
- You confidently manage scheduling and dispatch
- Technicians trust you and rely on you
- Customers feel taken care of and informed
- Tickets are clean, accurate, and up to date
- Problems get solved quickly—without being escalated
Who This is For
âś” Someone who thrives in a fast-paced environment
âś” Someone who takes pride in being reliable and organized
âś” Someone who wants to grow with a strong, values-driven company
Who This is NOT For
âś– Someone who needs constant direction
âś– Someone who avoids responsibility
âś– Someone who is okay with things slipping through the cracks
Apply If…
You want to be part of a team that takes customer experience seriously, operates with strong values, and expects a high level of performance.
👉 Apply today and help us deliver exceptional service at Watchmen Security Services.
To see if we are a good fit, please complete our compatibility survey HERE
Salary : $20 - $25