What are the responsibilities and job description for the Service Desk Technician position at WatchGuard Technologies, Inc.?
Role Overview
We are seeking an experienced Service Desk Technician to provide hands-on, in-office technical support for end users in a fast-paced corporate environment. This role is responsible for day-to-day workstation support, user account administration, device provisioning, and rapid resolution of IT issues to ensure a high-quality employee experience.
\n• Troubleshoot and resolve hardware, software, and operating system issues
• Administer Active Directory and Azure Entra ID (user creation, disabling accounts, password resets, group membership)
• Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint
• Prepare, image, configure, and deploy computers for new hires and replacements
• Perform onboarding and offboarding IT tasks (account provisioning, access removal, asset recovery)
• Diagnose and resolve common networking, printer, and connectivity issues
• Document incidents, requests, and resolutions in a ticketing system
• Escalate complex issues while maintaining ownership through resolution
• Maintain inventory of IT assets and support lifecycle management
• Deliver professional, customer-focused in-office support
• Strong knowledge of Windows 10/11
• Hands-on experience with Active Directory administration
• Experience supporting Microsoft Office 365
• Proven ability to troubleshoot end-user computer issues
• Experience preparing and deploying computers for employees
• Strong communication skills and customer-service mindset
• Ability to work onsite in Seattle, WA
• Experience with IT ticketing systems (Zendesk, Jira, ServiceNow)
• Basic understanding of networking concepts (DNS, DHCP, VPN)
• Experience supporting mobile devices (iOS/Android)
• Familiarity with endpoint security best practices
• Hands-on support environment with frequent user interaction
• Standard business hours with occasional flexibility
Compensation
The base salary range is $60,000-$65,000 per year for full-time employment, exclusive of benefits. Your base salary will be determined by your individual skills, education, and experience. Hiring at the maximum of the range is not typical in order to allow for future salary growth.
U.S. Benefits
· Comprehensive benefits plan including medical, dental, vision, disability, and life insurance
· Healthcare HSA
· HSA with employer contribution
· 10 paid holidays
· 10 days of paid annual leave
· 9 days of paid sick time
· Paid parental leave
· 401(k) with employer match
Other Perks
· Education assistance program
· Dependent Care HSA match
· Adoption assistance
· Fertility care support
· Backup care for family and pets
· A growing network of employee resource groups
· Employee referral program
· Employee Assistance Program
Salary : $60,000 - $65,000