Customer Service Representative

Kahut Waste Services, a Waste Connections company, is looking for a professional Customer Service Representative with positive high energy to join our team in Canby, Oregon. Schedule is Monday-Friday Shift is 8:00 AM-5:00 PM Starting pay is $21.00/hour, bilingual Spanish/English differential wage is $21.75/hour. DUTIES AND RESPONSIBILITIES: This is an in-person position that requires attendance in a call center office setting. Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems. Interact with new or existing customers over the phone, and record information in the computer for customer service billing or product information. Chat with customers to activate, discontinue, or change services. Fill out contract forms, determine charges for service requested, collect deposits, prepare change of address records and issue discontinuance orders. Deliver services to customers in a manner that promotes goodwill. Interact with customers and Waste Connections employees to determine service requirements and resolve problems or complaints in a courteous manner. Work in a fast paced, cooperative, high call volume environment with high attention to detail, while interacting with customers over the phone & by email. Engage or assist with sales for new or additional services. Prorate customer accounts based on account service changes. Assist in other areas as needed MINIMUM JOB REQUIREMENTS: Ability to read, write, comprehend and communicate in English required. Ability to read, write, comprehend and communicate in Spanish preferred. Minimum typing speed of 35 WPM (Words Per Minute) with 95% accuracy. Working knowledge of Microsoft applications such as Word, Excel & Outlook. High school diploma or equivalent preferred. 2 years of customer service or call center experience preferred. Fast and accurate typing, in addition to 10-key skills are required. Excellent organization and communication skills. Ability to analyze and solve problems. Gather data, compile information, and prepare reports. General math skills required. To be considered for any of our current openings you must complete an application at www.wasteconnections.com. Application information and additional instructions can be found once you select your position of interest. We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future". A link to our benefits overview can be found here: https://careers.wasteconnections.com/us/en/benefits Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status. Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees. OUR PEOPLE MEAN EVERYTHING TO US Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do. Our Opportunities BUILD TALENT FROM WITHIN People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future. LET’S REALIZE YOUR GOALS TOGETHER Bring your passion to succeed and you’ll quickly discover that great opportunities are all around you. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve. Bring your passion to succeed and you’ll quickly discover that great opportunities and people are all around you. We operate a highly decentralized structure, so we look for energetic individuals who can demonstrate individual initiative and creativity and prefer a work hard/play hard team environment and culture. At Waste Connections, diversity and inclusion are essential to our success. We hire and empower great, capable people from a wide variety of backgrounds and lead with our values. For more than 20 years, we have maintained a culture of safety, integrity and service to build a great place to work. Our culture is built on taking care of each other and the communities we serve.