Credit and Collections Clerk

Pacific Disposal, a Waste Connections company, is looking for a Collections Representative to join the team in Lacey, WA! Monday through Friday, 8 AM- 5 PM. $24.00 to $26.00 per hour with regular wage increases. Waste Connections has many stable opportunities for qualified and motivated individuals who want to be part of a dynamic organization. We provide competitive benefits and lots of room for individual growth as the company expands. Because we operate with a highly decentralized structure, we look for individuals who are energetic and have individual initiative and creativity. Join us and be a part of a winning team! Summary: The role of the collection clerk is monitor customer accounts and identify accounts that are overdue. Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment arrangement to collect debt in installments. Our collection clerks need to be able to manage difficult and/or emotional customer situations, respectfully and professionally, while also having excellent written and oral communication skills and a strong customer service orientation. Collection clerks will analyze customer issues in an accurate and timely manner, and demonstrate excellent follow through on assignments and customer inquiries. Our collection clerks are dependable, work well individually and in group settings, and have good attendance history. DUTIES AND RESPONSIBILITIES: Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems. Learn and utilize billing tools. Record information about the financial status of customers and the status of collection efforts. Document correspondence on customer accounts within the billing system. Make outbound calls daily on delinquent accounts and manage automated call blasts. Leave detailed voicemails for customers with past-due notices, outlining next steps for debt collection. Interview customers and record interview information into the computer for customer service; talk with customers by phone and in person to receive orders for installation, activation, discontinuance, or change in service. Negotiate and prepare payment arrangement contracts, determine charges for service requested, collect deposits and past-due amounts, prepare change of address records and issue discontinuance for non-pay orders. Mail formal debt collection notices to customers with past-due accounts. Demonstrate effective use of software applications, at a minimum, MS Word and Excel proficient. Deliver services to customers in a manner that promotes goodwill. Interact with customers and Waste Connections employees to determine service requirements and resolve problems or complaints. Work in a fast-paced, cooperative, high call volume environment. Solicit sale of new or additional services. Other duties as assigned. MINIMUM JOB REQUIREMENTS: 2 years previous billing and/or accounting experience preferred. Experience in filing liens and joint check agreements. Customer Service experience preferred. Collections experience preferred. Solid working knowledge of Microsoft Office Applications (MS Excel, Word, Outlook). Strong attention to detail and accuracy. Good listening, communication, and negotiating skills. Ability to use critical thinking, logic and reasoning to accomplish tasks, analyze data, and propose solutions. Ability to manage multiple tasks, stay organized, set priorities, plan, and meet deadlines. An initiative to learn and a great work ethic. To be considered for any of our current openings you must complete an application at www.wasteconnections.com. Application information and additional instructions can be found once you select your position of interest. We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future". Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status. Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees. OUR PEOPLE MEAN EVERYTHING TO US Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do. Our Opportunities BUILD TALENT FROM WITHIN People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future. LET’S REALIZE YOUR GOALS TOGETHER Bring your passion to succeed and you’ll quickly discover that great opportunities are all around you. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve. Bring your passion to succeed and you’ll quickly discover that great opportunities and people are all around you. We operate a highly decentralized structure, so we look for energetic individuals who can demonstrate individual initiative and creativity and prefer a work hard/play hard team environment and culture. At Waste Connections, diversity and inclusion are essential to our success. We hire and empower great, capable people from a wide variety of backgrounds and lead with our values. For more than 20 years, we have maintained a culture of safety, integrity and service to build a great place to work. Our culture is built on taking care of each other and the communities we serve.

Salary : $24 - $26