What are the responsibilities and job description for the Dispatcher/Operations Assistant position at Waste Support Systems?
Dispatcher / Operations Assistant
Waste Support Systems
Remote Position (Preferred proximity to Salem, NH)
Waste Support Systems is a fast-growing operations company that partners with waste haulers and municipalities throughout the country. We specialize in cart management services including cart deliveries, swaps, removals, repairs, and related field operations. We are looking for a reliable, organized, and detail-oriented Dispatcher / Operations Assistant to support our daily operations team.
This is a remote position, but candidates should ideally live within reasonable driving distance of Salem, NH for occasional in-person meetings, training, or operational support.
Position Overview
The Dispatcher / Operations Assistant will play a critical role in supporting day-to-day field operations. This individual will help coordinate driver routes, communicate with customers, manage service data, and ensure work orders are completed accurately and efficiently.
The ideal candidate is highly organized, comfortable multitasking in a fast-paced environment, and able to communicate professionally with both customers and field employees.
Responsibilities
- Create and optimize daily driver routes and schedules
- Dispatch work orders to field crews
- Communicate with drivers throughout the day regarding route updates and service issues
- Respond to customer emails and inquiries regarding completed or pending stops
- Review driver notes, photos, and proof-of-service documentation
- Prepare and distribute daily reports to customers
- Assist with tracking work order completion and service exceptions
- Maintain accurate operational records and spreadsheets
- Coordinate with management regarding scheduling, staffing, and customer needs
- Assist with additional operational and administrative tasks as needed
Qualifications
- Strong organizational and multitasking skills
- Excellent written and verbal communication
- High attention to detail
- Ability to work independently and solve problems proactively
- Comfortable working with spreadsheets, apps, and cloud-based software
- Prior dispatching, logistics, transportation, waste industry, or operations experience preferred
- Experience with route optimization or field service software is a plus
- Must be dependable and responsive during working hours
Preferred Traits
- Ability to remain calm under pressure
- Strong customer service mindset
- Self-motivated and adaptable
- Comfortable working in a rapidly growing company environment
- Able to manage multiple priorities simultaneously
Compensation & Schedule
- Full-time or part-time position
- Remote work environment
- Competitive pay based on experience
To apply, please send your resume and a brief introduction explaining your experience and interest in the position.
Pay: From $25.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
Work Location: Remote
Salary : $25