What are the responsibilities and job description for the Regional Customer Service position at Waste Pro?
ESSENTIAL JOB FUNCTIONS:
* Creates, distributes, and closes-out customer tickets on a daily basis.
* Maintains and distributes department related information on a daily basis.
* Communicates with other supervisors and managers about operations and/or dispatch issues.
* Completes and maintains a variety of reports as directed by the department manager.
* Uses software tools to manage a variety of tasks, such as time and attendance, safety incidents, and contract labor.
* Assists in the implementation of operational projects as needed.
* Communicates with customers about service issues as needed.
* Communicates with employees about scheduling and work assignments as needed.
* Performs other duties as assigned.
OTHER JOB RESPONSIBILITIES:
* Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
* Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro USA.
* Any additional job duties that may be assigned by the Supervisor.
WORK ENVIRONMENT:
* Normal setting for this job is: office setting and outdoor environments.
Qualifications:
QUALIFICATIONS:
* Education Level: High School
* Experience: 3 years of relevant work experience.
Special Considerations/Physical Work Requirements:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
* Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) most of the work day;
* Required to exert physical effort in handling objects less than 20 pounds rarely;
* Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely;
* Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;