Administrative Support Specialist

SUMMARY OF POSITION

The Administrative Support Specialist reports, cross-functionally, to several business leaders and
fulfills a combination of secretarial, administrative, data management and bookkeeping functions, supporting two divisions. The Administrative Support Specialist will function as a liaison between divisional operations, regional staff and corporate staff, as needed. This position requires a high degree of organizational and planning skills to generate accurate and timely data reports and superior customer service skills. The Administrative Support Specialist will engage in general filing, duty coordination, material and proposal packaging, customer service, accounts receivable, accounts payable and collections. Work requires continual attention to detail in composing, typing, proofing materials, and establishing priorities to meet deadlines.

RESPONSIBILITIES:

1. Position provides support to the division including- payroll processing paperwork completion, maintaining employee files, ordering supplies, customer service, accounts receivable, accounts payable and collections.
2. Entry of customer information for new and renewing customers from the service agreements
3. Manages Outlook calendars; setting up meetings, resolving schedule conflicts and prioritizing meetings.
4. Schedules and organizes simple to complex activities such as meetings, travel, expense reports, and department activities for members of the management team.
5. Files documents, generates reports, drafts communications and responds to routine questions.
6. Uses a variety of software to produce predefined or routine queries, reports, announcements, correspondences, memos, business plans, layouts and graphic designs as requested.
7. Tracks financial/quantitative data, research and reports variances.
8. Assists with the planning, coordination and communication of employee activities.
9. Works independently and within a team on recurring and non-recurring assignments that may require demonstrated poise, tact, diplomacy and confidentiality.
10. Position will provide backup for dispatcher and office manager, when needed.

OTHER JOB RESPONSIBILITIES:

• Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.  
• Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro.
• Any additional job duties that may be assigned by the Supervisor.

Qualifications:

QUALIFICATIONS:

Education and Experience

• High school diploma or E.D and a minimum of 6 months of related work experience required.
• Experience within the Waste industry, transportation, or logistics is preferred.
• Previous customer service experience in a call center environment preferred.
• Good telephone and 2-way radio skills; ability to deal with internal and external customers in a courteous and professional manner
• Computer proficiency- MS Office and Typing Skills,
• Ability to react well under pressure and treat others with respect
• Ability to identify and resolve problems in a timely manner
• Ability to prioritize and plan work activities;
• Ability to work efficiently and effectively, both independently and as a team

Special Considerations/Physical Work Requirements:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.)- most of the workday.
• Required to exert physical effort in tasks that involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight handling objects less than 25 pounds- rarely.

WORK ENVIRONMENT:

Normal setting for this job is: office setting.