What are the responsibilities and job description for the Inside Sales Representative position at Waste Connections?
The Broker Sales Representative fields calls from corporate / government clients and works to resolve problems they raise concerning service or billing as well as creates opportunities for sales with existing and new clients
Responsibilities
* Works in conjunction with other departments to resolve customer disputes and create sales opportunities
* Demonstrates the ability to become proficient in the use of proprietary operational systems.
* Effectively communicates issues, needs and opportunities with employees and other managers.
* Interviews customers and records interview information into thecomputer for the Sales Department
* Talks with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service.
* Solicits sales of new or additional services.
* Addresses complaints concerning billing or services rendered and complaints of service failures to designated departments for investigation.
* Demonstrates the knowledge and effective use of software applications. These systems should include at a minimum Microsoft Word, Excel and Outlook
* Communicates with customers in a manner that promotes goodwill.
* Interacts with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues.
* Promotes Waste Connections standard operating procedures, which assures efficient environmentally correct and safe workplace practices
* Processes payments from customers and researches customer inquiries regarding their invoice.
* Updates customer account information for routing and billing purposes.
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Requirements
Ideal candidate will possess:
* 2 years of Sales Experience preferred
* Degree from a 4 year college or university (preferred)
* Experience with Microsoft Word, Excel and Outlook
* Solid Waste Industry Experience and or related fieldis also preferred.
* Excellent verbal and written communication skills
To be considered for any of our current openings you must complete an application at www.wasteconnections.com. Application information and additional instructions can be found once you select your position of interest.
We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.