What are the responsibilities and job description for the Dispatcher position at Waste Connections?
Carolina Waste is looking for an experienced Dispatcher to join our residential team at our hauling location in North Charleston, SC.
Duties And Responsibilities
We offer excellent benefits including medical, dental, vision, flexible spending account, short term & long-term disability, life insurance, 401(k) retirement.
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
#ACOffice
Duties And Responsibilities
- Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
- Analyzing and resolving customer inquiries for missed pick-ups, misplaced containers and property damage.
- Assisting driver(s) when a pickup or delivery is in question before servicing.
- Scheduling and dispatching work to various employees and departments throughout the day.
- Demonstrate effective use of software applications, at a minimum MS Word and Excel proficiency.
- Assist in covering other lines of business when needed.
- Deliver services to customers in a manner that promotes goodwill. Interacts with customers daily.
- Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.
- Works collaboratively with supervisors – ensuring all routes are running as scheduled, adjusting routes for call outs, assisting in creating maps for swing drivers.
- Coordinating missed pickups and emergency pickups.
- Responding to internal and external customers in a timely manner.
- Maintain appropriate disposal log.
- Other job-related duties as assigned.
- High school diploma or equivalent preferred.
- 2 years of Dispatcher experience in a transportation or logistics atmosphere preferred.
- Excellent organization and communication skills, both orally and written.
- Ability to multitask.
- Experience with Microsoft Word, Excel and Outlook
- Bilingual English/Spanish strongly preferred
- Physical ability: Able to complete sedentary work requiring prolonged sitting, able to complete repetitive motions such as typing/mouse use/operating a phone, ability to look at a screen for long periods of time, tolerate exposure to typical call center sounds and wearing a headset.
We offer excellent benefits including medical, dental, vision, flexible spending account, short term & long-term disability, life insurance, 401(k) retirement.
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
#ACOffice