What are the responsibilities and job description for the Customer Service Representative position at Waste Connections?
At Waste Connections, we're looking for a highly skilled Customer Service Representative to join our team. As a key member of our call center team, you'll be responsible for providing exceptional customer service to our clients.
Job Description:
We offer a dynamic and fast-paced work environment where you'll have the opportunity to make a real difference in the lives of our customers. Your primary responsibilities will include:
- Answering high-volume incoming calls from customers
- Responding to voicemail and email inquiries from customers
- Providing information to the public regarding company services and rates
- Receiving cash and electronic payments from customers
Required Skills and Qualifications:
To be successful in this role, you'll need to possess:
- A minimum of 2 years of customer service experience in a high-call volume atmosphere
- Arithmetic skills to calculate rate adjustments for discounted or partial service
- Knowledge and skill to accurately input into a computer, including ten-key entry, work order, billing, and credit posting information
- Experience with MS Word, Excel, and Email preferred
Benefits:
We offer an excellent compensation package, including:
- A competitive hourly rate of $20.00-$22.00
- Excellent benefits, including medical, dental, vision, flexible spending account, long-term and short-term disability, life insurance, 401K retirement, and more
We're proud to be an equal opportunity employer and encourage all qualified applicants to apply.
Salary : $20 - $22
