What are the responsibilities and job description for the Customer Service Representative position at Waste Connections?
We are looking for a Customer Service Representative to join the team at our Hauling site in Monroe, LA.
Job Responsibilities
Job Responsibilities
- Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
- Assist customers by phone and in person to receive orders for installation, turn on, discontinuance, or change in service.
- Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
- 1-2 years of Customer Service experience in a high call volume atmosphere
- Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required
- Excellent organization and communication skills
- Ability to analyze and solve problems. Gather data, compile information, and prepare reports
- Full benefits – medical, dental, and vision
- 401(k) with dollar-for-dollar match up to 5%