What are the responsibilities and job description for the Customer Service Representative position at Waste Connections US, Inc?
Join Our Team at Waste Connections Pay: $17 per hour (DOE) Schedule: Monday–Friday, 8:00 AM – 5:00 PM At Waste Connections, we’re more than a waste management company—we’re a team committed to serving our communities and supporting each other. We believe in creating an environment where employees feel empowered, valued, and trusted to make a difference every day. As a Customer Service Representative, you’ll be the voice of our company, helping customers with their service needs and ensuring smooth operations for our drivers and teams. This role is about more than answering calls—it’s about building relationships, solving problems, and making a positive impact. What You’ll Do Assist customers with service requests, billing inquiries, and account updates. Work closely with drivers and operations teams to ensure timely and accurate service. Provide solutions that are cost-effective and environmentally responsible. What Makes You a Great Fit Strong communication skills and a passion for helping people. Experience in a fast-paced customer service environment. Comfort with Microsoft Office tools and ability to learn new systems quickly. Why You’ll Love Working Here Competitive pay starting at $17 per hour (DOE). Full benefits package including medical, dental, vision, and 401(k) with company match. Employee programs that support your well-being and growth—scholarships, stock purchase plans, mental health resources, and more. A culture that values teamwork, safety, and community impact. Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status. Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees. OUR PEOPLE MEAN EVERYTHING TO US Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do. Our Opportunities BUILD TALENT FROM WITHIN People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future. LET’S REALIZE YOUR GOALS TOGETHER Bring your passion to succeed and you’ll quickly discover that great opportunities are all around you. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve. Bring your passion to succeed and you’ll quickly discover that great opportunities and people are all around you. We operate a highly decentralized structure, so we look for energetic individuals who can demonstrate individual initiative and creativity and prefer a work hard/play hard team environment and culture. At Waste Connections, diversity and inclusion are essential to our success. We hire and empower great, capable people from a wide variety of backgrounds and lead with our values. For more than 20 years, we have maintained a culture of safety, integrity and service to build a great place to work. Our culture is built on taking care of each other and the communities we serve.
Salary : $17