Customer Service Representative

Job Description WASTE CONNECTIONS, Inc. (NYSE:WCN) – We are an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services. Forbes Magazine voted Waste Connections as one of the Top 200 small & mid-cap Companies in America”, 3 Years in a Row! As a member of our team of Customer Service Representatives, you will feel like you’re a part of something bigger than yourself. Our Customer Service team works together towards a common goal, connecting with our fellow community members to solve problems and provide best in class environmental services. This position is at our Iowa Park, Texas location and expected hours are Monday-Friday 8am-5pm. DUTIES AND RESPONSIBILITIES: Work in conjunction with other departments to resolve customer disputes Demonstrate the ability to become proficient in the use of proprietary operational systems. Thrive in a fast paced, cooperative, high call volume environment, promoting and upselling additional services when appropriate. Use our customer relationship software while on the phone to complete service-related documentation, including service agreements, new services, discontinuation of services, or changes in service. Provide exceptional customer service that fosters positive relationships and supports company reputation. Assist customers in navigating through a variety of our customer self service portals WORKING CONDITIONS AND PHYSICAL EFFORT: Work environment is an office setting. Areas are clean, ventilated, and well-lighted. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer. The role may involve repetitive tasks and managing back-to-back calls in a high-stress, noisy environment while maintaining service excellence. Prolonged periods of sitting, typing and looking at computer screens. MINIMUM JOB REQUIREMENTS: 1 year customer service experience in a call center or other high call volume atmosphere Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required. Excellent organization and communication skills. Ability to analyze and solve problems. Gather data, compile information, and prepare reports. Bilingual preferred Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran) Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees. OUR PEOPLE MEAN EVERYTHING TO US Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do. Our Opportunities BUILD TALENT FROM WITHIN People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future. LET’S REALIZE YOUR GOALS TOGETHER Bring your passion to succeed and you’ll quickly discover that great opportunities are all around you. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve. Bring your passion to succeed and you’ll quickly discover that great opportunities and people are all around you. We operate a highly decentralized structure, so we look for energetic individuals who can demonstrate individual initiative and creativity and prefer a work hard/play hard team environment and culture. At Waste Connections, diversity and inclusion are essential to our success. We hire and empower great, capable people from a wide variety of backgrounds and lead with our values. For more than 20 years, we have maintained a culture of safety, integrity and service to build a great place to work. Our culture is built on taking care of each other and the communities we serve.