What are the responsibilities and job description for the Inside Sales Associate position at Wasson-ECE Instrumentation?
Wasson-ECE Instrumentation is looking to hire for an Inside Sales Associate position in our Marketing and Sales Department located in Fort Collins, CO. A successful candidate will be primarily responsible for initial and follow-up telephone and internet-based contact with prospective and existing clients to support our sales development efforts. They will need the technical knowledge to understand customer applications and effectively communicate basic information about our custom scientific equipment solutions. They will be expected to use analytical and problem-solving skills to qualify leads and gather customer requirements for senior inside sales personnel. The hired applicant will need to be an outgoing person and self-starter who works well as part of the marketing and sales team, supporting senior sales staff in project development and proposal processes. They will also assist with lead generation, database management, and sales documentation.
The hired candidate must be a self-starter, able to communicate clearly with both technical and non-technical audiences and be detail oriented. They will be working as part of a collaborative sales team under the guidance of senior inside sales personnel and should be able to ask for help when needed. Will also be expected to follow all company policies and procedures. Salary will be dependent upon experience.
Essential Duties and Responsibilities
Conduct initial and follow-up telephone and internet-based contacts with prospects and clients
Qualify leads and gather basic customer requirements for senior sales personnel
Provide general product information and schedule technical consultations
Support senior inside sales staff with project development and proposal preparation
Maintain customer database and update lead status in CRM system
Generate and follow up on sales inquiries from various sources
Coordinate customer communication between prospects and senior sales team
Proven problem-solving skills with keen attention to detail
Support sales activities to help team meet targets and deadlines
Performs special projects as required
Strictly adheres to all company policies and procedures
Position will have no supervisory authority
Work Environment, Schedule and Benefits
Work will generally be conducted in an office environment at Fort Collins, CO location
Monday through Friday 8 am to 5 pm, with additional hours as business demands require
Paid holidays, Paid time off, 401(k), Medical, Dental, LTD, STD, Life and Vision Insurance
STEM background with completion of college-level organic chemistry preferred
Strong computer skills including use of Windows, Microsoft Office, and CRM software
Familiarity with analytical instrumentation and laboratory equipment preferred
Must have the ability to work as a team member supporting senior sales staff
Outgoing personality with excellent interpersonal skills
Ability to work in a fast-paced sales support environment
Excellent oral and written communication skills with both technical and non-technical audiences
Self-motivated with strong work ethic and attention to detail
Ability to build rapport with customers and prospects
Entry-level position - sales experience helpful but not required