What are the responsibilities and job description for the Shift Leader position at WashU Carwash?
Shift Lead – Car Wash
Job Level: Entry-Level Leadership
Location: Wheaton, IL
Status: Full-Time & Part-Time
Compensation: $16 - $18 plus commission/bonuses, OTE $21 per hour
Benefits: We offer flexible scheduling with both part-time and full-time positions available, ranging from 24 to 40 hours per week. Team members enjoy free car washes and the opportunity to earn commission on monthly wash membership sales.
About Us:
WashU Car Wash is a modern express car wash company focused on delivering a fast, high-quality, and environmentally responsible car wash experience. Founded in 2017 in Plainfield, Illinois, WashU uses advanced technology and water-recycling systems to help conserve resources while still providing a superior clean. With multiple locations and a focus on innovation and customer experience, WashU is committed to making vehicle care quick, convenient, and sustainable.
About the Role:
At WashU, a shift lead plays a key role in overseeing daily operations and supporting team performance during their assigned shift. This position is responsible for ensuring efficient operations, maintaining high-quality service standards, and delivering exceptional customer experience. Shift leads help guide team members, uphold company processes, and contribute to a positive, fast-paced, and team-oriented environment.
Key Responsibilities:
- Lead and support daily operations during assigned shifts, ensuring efficiency and quality standards
- Supervise, assign tasks, and provide coaching to team members
- Deliver excellent customer service by addressing questions, concerns, and resolving issues
- Promote and upsell memberships and premium services
- Monitor equipment and wash processes; report or address issues as needed
- Maintain a clean, safe, and organized facility
- Perform basic operational tracking (sales, cars serviced, incidents) and support inventory needs
Key Requirements:
- Strong leadership, communication, and interpersonal skills; prior leadership or supervisory experience preferred
- Ability to work in a fast-paced, team-oriented environment while maintaining high service standards
- Customer-focused mindset with the ability to resolve issues professionally and efficiently
- Detail-oriented with the ability to manage operations and transactions accurately
- Reliable and punctual with flexibility to work weekends and holidays as needed
- Physically able to operate car wash equipment and perform general cleaning and maintenance tasks
No prior car wash experience is required—we provide on-site training to help you succeed.
This job description is not intended to be a comprehensive list of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Salary : $16 - $21