ELIGIBILITY AND ENROLLMENT SPECIALIST

Under the supervision of a higher classified employee, promotes participation in Maternal Child Health Services and public assistance programs. Assesses family situations and assists them to enroll in programs in which they qualify

Essential Duties:

Receive client and performs WIC/MIHP eligibility and enrollment.

Enroll client/family in other public benefits programs in which they may qualify such as MOMS, Healthy Kids, MIChild, Washtenaw Health Plan, and Plan First.

Enter data into MIWIC and Encompass including registering new clients.

Schedule client for follow-up visit with the appropriate professional.

Perform accurate anthropometric measurements, hemoglobin, and blood lead tests as necessary.

Attend satellite clinics as assigned.

Provide accurate information to the public via phone regarding programs, eligibility requirements and community services that may meet client/family needs. Assesses family needs during initial phone screening and makes the appropriate referrals or begins the enrollment process.

Schedule appointments into the centralized appointment system while coordinating schedules which will maximize family and agency needs and resources.

Instruct client concerning what to bring to appointments.

Ascertain where client is receiving care.

Generate scheduling reports and reminder lists.

Make changes to appointment schedules as needed.

Compile program information packets and mail to clients.

Answer all incoming calls to provide information or schedule appointments.

Generate weekly clinic schedules for cross-trained professionals.

When working in clinic; greet clients and enter/update information into Encompass and MIWIC.

Inform CPA/Cross-trained Professional that client has arrived.

Check client out at the end of the appointment and charges EBT card.

Prepare charts and resource folders; retrieves files in preparation for clinic.

The above statements are intended to describe the general nature and level of work being performed by employees assigned this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

Good working knowledge of the following programs: Medicaid, Healthy Kids, MI Child, Washtenaw Health Plan, Plan First and other Public Health Programs

Good understanding of family-centered care

Knowledgeable about available community resources

Basic understanding of business arithmetic, including percentages and decimals

Good communication skills - listening, presenting, oral/written communication

Good knowledge of recordkeeping principles and practices

Basic business data processing principles and systems, including the basic use of word processing and database applications on personal computer equipment

Good communication skills - listening, presenting, oral/written communication.

Highly accurate data entry skills a necessity

Skill in:

Applying and explaining policies and procedures.

Organizing and maintaining accurate files and records.

Making accurate arithmetic calculations.

Using sound independent judgment within established policy and procedural guidelines.

Preparing routine correspondence from brief instructions.

Organizing and prioritizing own work.

Establishing and maintaining effective working relationships with those contacted within the course of work.

These requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.

This class description intends to identify the major duties and requirements of the job and should not be interpreted as all inclusive. Incumbents may be requested to perform job-related duties other than those outlined above and may be required to specific job-related knowledge for successful job performance.