What are the responsibilities and job description for the Operations Manager, Provost Office position at Washtenaw Community College?
Posting Details
Posting Details (Default Section)
Posting Number:
0603591
Position Title:
Operations Manager, Provost Office
Position is:
Regular full-time
Position Type:
Staff Position (Full Time/Part Time)
Department/Ofc.:
Student Services
Position Description:
Why Join WCC?
A welcoming environment for our students, faculty & staff
A welcoming environment for our students, faculty & staff
- Generous Paid Time Off on top of 12 Paid Holidays
- Affordable & Comprehensive Health, Dental, Life & Vision Insurance
- 4:1 Employer Match for Retirement
- WCC Tuition paid for you AND your dependents
- Tuition reimbursement for colleges outside WCC
- Check our Total Rewards here
Position Summary:
The Operations Manager for the Office Provost serves as a key partner to the Provost/Chief Operating Officer, providing high-level administrative and operational support to ensure the successful execution of the division’s strategic initiatives. This position plays a critical role in managing complex activities, overseeing projects, and supporting decision-making processes that align with institutional priorities. The Operations Manager serves as a trusted advisor to the Provost, coordinating communication across departments, acting as a liaison with senior leadership, and ensuring the efficient management of the Provost’s office. The role requires strong discretion and a proactive approach to problem-solving to support the Provost in achieving the goals of the Division of Student Services.
Essential Job Duties and Responsibilities:
Strategic Support and Initiative Management:
- Provide executive-level support to the Provost by overseeing the coordination and implementation of high-priority projects and strategic initiatives, ensuring alignment with institutional goals.
- Work closely with senior leadership to monitor the progress of key institutional objectives, providing regular updates and reports to the Provost.
- Anticipate the needs of the Provost in advancing the division’s strategic agenda and proactively manage tasks, projects, and deadlines.
- Serve as a key advisor to the Provost on administrative and operational matters, offering recommendations and solutions to enhance organizational efficiency.
Leadership of Office Operations:
- Oversee the daily operations of the Provost’s office, ensuring the effective management of administrative functions, staff coordination, and workflow optimization.
- Manage and prioritize the Provost’s schedule, including coordinating meetings with senior leaders, external stakeholders, and key partners to maximize time and productivity.
- Lead the preparation and coordination of materials for high-level meetings, ensuring the Provost is well-prepared with relevant reports, analysis, and recommendations.
- Support the Provost’s involvement in institutional governance by managing and tracking key decision-making processes, agendas, and follow-ups.
Cross-Departmental Collaboration:
- Act as a liaison between the Provost’s office and other divisions, departments, and external organizations, facilitating seamless communication and collaboration.
- Represent the Provost in cross-functional meetings and committees as needed, ensuring that key messages and priorities are communicated effectively.
- Coordinate and foster strong relationships with faculty, staff, and external partners to enhance the impact of the Division of Student Services initiatives.
Executive Communication and Stakeholder Engagement:
- Draft, review, and edit executive-level correspondence, presentations, and communications on behalf of the Provost to internal and external stakeholders.
- Support the Provost in preparing for key public and institutional engagements, including speeches, presentations, and reports, ensuring that messaging is aligned with the strategic goals of the institution.
- Serve as the primary point of contact for inquiries directed to the Provost’s office, managing complex and sensitive communications with diplomacy and discretion.
Project and Budget Management:
- Manage the Provost’s office budget, overseeing expense tracking, budget forecasting, and financial reporting in alignment with institutional policies.
- Lead special projects and initiatives, ensuring they are completed on time, within scope, and aligned with institutional priorities.
- Identify opportunities for process improvements within the Provost’s office and across the Division of Student Services to enhance operational efficiency and support continuous improvement.
Confidentiality and Decision-Making Support:
- Handle sensitive and confidential information with the highest level of discretion and professionalism, ensuring the security of communications and documentation.
- Provide administrative support for decision-making processes by gathering, analyzing, and presenting data that informs key strategic discussions and actions.
Hours/Schedule:
To adequately meet the business needs of the various departments, the office hours for this position can vary between Monday – Friday, 8:00 a.m. – 6:00 p.m.
Minimum Qualifications:
Minimum Required Knowledge, Skills and Abilities:
- Bachelor’s degree or equivalent combination of education and experience.
- At least five years of progressively administrative support.
- Ability to exercise discretion, independent judgment, and confidentiality.
- Strong interpersonal and communication skills.
Preferred Qualifications:
Additional Preferred Qualifications:
- Salesforce/TargetX and Ellucian Banner experience.
- Familiarity with developing data dashboards and other data visualizations.
- Higher Ed experience.
Posting Date:
03/03/2025
Closing Date:
Open Until Filled
Yes
Special Instructions to Applicants:
Please complete all sections of the application and submit required documents.
Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services.
Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.
Washtenaw Community College is an Equal Opportunity Employer.
Salary/Hourly Rate:
$53,179 - $58,497
Salary Comments:
Current Washtenaw Community College Employees Salary is determined by BOT Policy 5005***An Administrative Group employee whose job has been reclassified or who is promoted to a new position shall have his/her salary set at the new salary range minimum or at 10% above current salary, whichever is greater. Starting rate/salary is determined based on education and work history listed on application.
Salary : $53,179 - $58,497
