What are the responsibilities and job description for the HUMAN SERVICES CASE WORKER I position at Washoe County?
Position Information
Under direct supervision, receives training and performs professional case work for the Washoe County Human Services Agency; and performs related work as required.
This position is in a flexibly staffed class series. The hiring department has the discretion to hire at any level within the class series for which the applicant may be qualified. Applicants interested in being considered for a Human Services Case Worker I, Case Worker II and the Case Worker III must submit an application for each position.
STUDENTS GRADUATING IN MAY 2026 WITH A DEGREE IN SOCIAL WORK, CRIMINAL JUSTICE, PSYCHOLOGY OR SOCIOLOGY ARE ENCOURAGED TO APPLY - YOUR APPLICATION WILL BE ACCEPTED PRIOR TO YOUR GRADUATION.
This is an Open Competitive / Countywide Promotional recruitment being conducted to fill current full-time vacancies with the Washoe County Human Services Agency. The list established from this recruitment may be used to fill Child Protective Services (CPS), Adult and Senior Services Case Worker vacancies as they occur.
For more information on this position, please see the Job Specification at https://www.washoecounty.gov/humanresources/Careers/jobspecs.php
For more information on programs and services offered at HSA, visit our website. Human Services Agency .
Minimum Qualifications
A bachelor’s degree from an accredited college or university in social work, criminal justice, psychology, sociology, or a closely related field; OR license to practice Social Work in the State of Nevada or eligibility for licensure in the State of Nevada.
License or Certificate
A valid driver's license is required at the time of appointment and must be maintained for continued employment in this classification.
The Ideal Candidate
The Washoe County Employees Association (WCEA) Non-Supervisory Collective Bargaining Agreement (CBA) covers the Human Services Case Worker I position.
Background checks will be conducted on selected applicants through the State of Nevada and the Federal Bureau of Investigation (FBI).
Per the Washoe County Background and Reference Checks Policy, new and rehired employees are required to submit to a fingerprint based background investigation. Effective January 1, 2025, the $39.00 fee associated with this background investigation will be paid by the employee (if applicable) and deducted automatically from the first paycheck. Employment is contingent upon the results of the background check, although a record of conviction will not necessarily bar an applicant from employment.
Washoe County requires its employees to reside in the state of Nevada or neighboring California communities such as Truckee, South Lake Tahoe or Susanville as of their first day of work.
Washoe County hires all new employees at the minimum rate of the salary range and eligible employees may receive an annual merit increase of 5% until they reach the maximum salary for the classification. Upon promotion, current Washoe County employees are placed at the minimum rate of the salary range for the higher classification of the new position OR a promotional calculation, whichever is greater.
What Happens Next
The exam will evaluate your expertise, knowledge, skills and abilities in the following areas:
Questions: Alma Parel
aparel@washoecounty.gov
775-328-2090
Veteran Point
Eligible veterans who were honorably discharged from the U.S. Armed Forces shall receive one (1) bonus point upon passing Open Competitive examinations only. In order to be given a bonus point, applicants must attach proof of Honorable Discharge (DD-214 with Classification of Discharge) to the Online Application at time of submission.
Washoe County is proud to be an equal opportunity employer and is committed to a diverse workforce that creates a sense of belonging for all employees and citizens, thereby encouraging persons from all backgrounds and experiences to apply for employment.
Washoe County will recruit, hire, train and promote into all job levels without regard to race, religion or belief, gender, marital status or domestic partnership, familial status, national origin, age, mental or physical disability, pregnancy, sexual orientation, gender expression or identity, genetic information (GINA), veteran status, political affiliation, membership in an employee association or union or any other protected class under applicable federal or state law.
Under direct supervision, receives training and performs professional case work for the Washoe County Human Services Agency; and performs related work as required.
This position is in a flexibly staffed class series. The hiring department has the discretion to hire at any level within the class series for which the applicant may be qualified. Applicants interested in being considered for a Human Services Case Worker I, Case Worker II and the Case Worker III must submit an application for each position.
STUDENTS GRADUATING IN MAY 2026 WITH A DEGREE IN SOCIAL WORK, CRIMINAL JUSTICE, PSYCHOLOGY OR SOCIOLOGY ARE ENCOURAGED TO APPLY - YOUR APPLICATION WILL BE ACCEPTED PRIOR TO YOUR GRADUATION.
This is an Open Competitive / Countywide Promotional recruitment being conducted to fill current full-time vacancies with the Washoe County Human Services Agency. The list established from this recruitment may be used to fill Child Protective Services (CPS), Adult and Senior Services Case Worker vacancies as they occur.
For more information on this position, please see the Job Specification at https://www.washoecounty.gov/humanresources/Careers/jobspecs.php
For more information on programs and services offered at HSA, visit our website. Human Services Agency .
Minimum Qualifications
A bachelor’s degree from an accredited college or university in social work, criminal justice, psychology, sociology, or a closely related field; OR license to practice Social Work in the State of Nevada or eligibility for licensure in the State of Nevada.
License or Certificate
A valid driver's license is required at the time of appointment and must be maintained for continued employment in this classification.
The Ideal Candidate
- Demonstrates the ability to successfully meet deadlines and manage multiple priorities in a fast-paced environment.
- Possesses effective interpersonal and communication skills with clients from a wide range of socio-economic backgrounds, division staff, representatives of other departments and the general public.
- Has previous experience with case management or protective service for diverse and vulnerable populations (Children’s, Adults and Senior Services).
- Possesses strong written communication skills in both formal and informal situations (for example, court reports, case note documentation, letter-writing).
- Demonstrates good judgment and employs critical thinking to execute duties, identify issues, seek solutions and recommend improvements in support of departmental goals.
- Bilingual skills are highly desirable.
The Washoe County Employees Association (WCEA) Non-Supervisory Collective Bargaining Agreement (CBA) covers the Human Services Case Worker I position.
Background checks will be conducted on selected applicants through the State of Nevada and the Federal Bureau of Investigation (FBI).
Per the Washoe County Background and Reference Checks Policy, new and rehired employees are required to submit to a fingerprint based background investigation. Effective January 1, 2025, the $39.00 fee associated with this background investigation will be paid by the employee (if applicable) and deducted automatically from the first paycheck. Employment is contingent upon the results of the background check, although a record of conviction will not necessarily bar an applicant from employment.
Washoe County requires its employees to reside in the state of Nevada or neighboring California communities such as Truckee, South Lake Tahoe or Susanville as of their first day of work.
Washoe County hires all new employees at the minimum rate of the salary range and eligible employees may receive an annual merit increase of 5% until they reach the maximum salary for the classification. Upon promotion, current Washoe County employees are placed at the minimum rate of the salary range for the higher classification of the new position OR a promotional calculation, whichever is greater.
What Happens Next
- After your application is screened, you will be notified via the email you provided whether you have met the minimum requirements for the position. Those applicants who do not meet the qualifications have one (1) business day to file an appeal and request a review of their qualifications. Written appeals should be submitted via email to the assigned Human Resources Business Partner using the contact information listed on this job announcement.
- Applicants who meet the minimum requirements will receive an email invitation to take the Human Services Case Worker online exam administered remotely; notices will be delivered within 1 week from the closing of the recruitment.
The exam will evaluate your expertise, knowledge, skills and abilities in the following areas:
- Informational Skills (including reading comprehension, critical thinking, decision making, fact finding).
- Occupational Skills (case work; legal & regulatory navigation).
- Interpersonal Skills.
- Communication Skills.
- After the exam is completed, you will receive an additional email notifying you of the results. If you pass the examination, you will receive your score and rank. This rank will be used to determine which candidates will be interviewed by departments trying to fill a vacancy.
- Hiring departments schedule interviews from a list of top scoring candidates. If your name is not sent to the hiring department, it will remain on the list for future opportunities as they become available.
- Please be advised you can log in to your NeoGov account and select:
- “Applications” to view a list of the recruitments which you have applied for, your submitted application for each recruitment, a copy of the job listing, and your applicant history for each recruitment.
- “Inbox” to view the notices which have been sent to you for each recruitment.
- “Account” to update your contact information. Please note to update your phone number on previously submitted applications you must contact careers@washoecounty.gov .
Questions: Alma Parel
aparel@washoecounty.gov
775-328-2090
Veteran Point
Eligible veterans who were honorably discharged from the U.S. Armed Forces shall receive one (1) bonus point upon passing Open Competitive examinations only. In order to be given a bonus point, applicants must attach proof of Honorable Discharge (DD-214 with Classification of Discharge) to the Online Application at time of submission.
Washoe County is proud to be an equal opportunity employer and is committed to a diverse workforce that creates a sense of belonging for all employees and citizens, thereby encouraging persons from all backgrounds and experiences to apply for employment.
Washoe County will recruit, hire, train and promote into all job levels without regard to race, religion or belief, gender, marital status or domestic partnership, familial status, national origin, age, mental or physical disability, pregnancy, sexual orientation, gender expression or identity, genetic information (GINA), veteran status, political affiliation, membership in an employee association or union or any other protected class under applicable federal or state law.
Salary : $39