IT Technology Technician (40 hrs/wk, 260 days)

IT TECHNOLOGY TECHNICIAN

SUMMARY DESCRIPTION

Under supervision of an IT Coordinator, assists Information technology staff in a variety of technical duties that require basic entry level experience in Information Technology, with an emphasis on equipment and software setup. Perform related work as required.

EXEMPLARY DUTIES/RESPONSIBILITIES

Assists technology staff in a variety of technology related issues and activities; assists in setup of new equipment consisting of both hardware and software; assists in all aspects of the refresh process to include delivery, setup of new equipment and the disposal of e-waste equipment. This position will act as a resource to the Asset Management Coordinator in the stocking of IT product, and the inventory of IT systems and peripherals. This position will also cover for the helpdesk during vacations and high volume periods.

EMPLOYMENT STANDARDS

Education/Experience: Any experience equivalent to education and experience that would provide the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be:

1. Education: Equivalent to a high school diploma. Some education (i.e., college coursework, workshops, seminars, etc.) in the area of computer operations is desirable;

AND

2. Experience: One (1) year of experience in the area of computer support involving the setup and operation of computer equipment, printers, projects, and other IT related equipment.

Knowledge of: Basic computer platforms and configuration, including peripherals and accessories; district desktop equipment standards; computer operating systems and configuration; vendor-level equipment repair procedures; and knowledge of excellent customer service practices

Skill at: Effective communication skills; critical reasoning/thinking; ability to read and understand technical manuals and drawings; safe lifting techniques and ability to repeatedly lift 50 pounds; ability to resolve routine desktop support issues and problems; and ability to complete assigned tasks in a timely manner, work effectively with others and documentation of time and activities

Licenses/Certifications: Possession of an A Certification is desirable.

THIS JOB SPECIFICATION SHOULD NOT BE CONSTRUED TO IMPLY THAT THESE REQUIREMENTS ARE THE EXCLUSIVE STANDARDS OF THE POSITION. INCUMBENTS MAY BE REQUIRED TO FOLLOW ANY OTHER INSTRUCTIONS, AND TO PERFORM ANY OTHER RELATED DUTIES AS MAY BE REQUIRED BY THEIR SUPERVISOR.

The Washoe County School District is committed to providing a safe and respectful learning and working environment for all students, staff, and visitors.? The District prohibits bullying, cyber-bullying, harassment, sexual harassment, and/or discrimination based on an individual's actual or perceived race, color, religion, sex (including pregnancy), national origin, age, sexual orientation, gender identity or expression, genetic information, veterans or military status, marital status, disability or the presence of any sensory, physical or mental handicap in any of its educational programs/activities and employment, or in any program or activity conducted or funded by the U.S. Department of Agriculture. The District prohibits discrimination against any youth group listed in Title 36, as a patriotic society, (i.e. Boy Scouts of America) from access to public school facilities use.